Selling Help and Frequently Asked Questions
If you don't see the answers to your questions here, please feel free to contact us at support [at] hyenacart.com.
- What can I sell on Hyena Cart?
- Do I have to pay the $5 stocking fee every month?
- How can I integrate my HC store into my main business site?
- Is it difficult to make purchases on Hyena Cart?
- Do I need to know any html in order to use Hyena Cart?
- I stocked my store, but why isn't it showing up on the stocking calendar?
- How can I customize the look of my HC store?
- Do I need a main web page before signing up for Hyena Cart? What about a business license?
- Filling out shipping info, shipping descriptions, etc. is so tedious. Can I automate this somehow?
- I just paid my monthly fee. How long does it take to reset my paid date?
- My customers and I are missing email notifications of sales. What gives?
- How do I get my store listed in a category?
- My customers are being charged extra shipping when they pay via Paypal. What's going on?
- How do I advertise on Hyena Cart?
- What is the image uploading option?
- I don't understand how to use choices (on HC Standard). Either my quantities change without my bidding, or the customers get charged the wrong amount. What am I doing wrong?
- Can I use a personal Paypal account for my HC business?
- How do I set up a raffle in my store (where people pay to buy tickets)?
- Why do I need to have a business or premier Paypal account?
- How do I add a facebook "like" button to my store?
What can I sell on Hyena Cart?
Hyena Cart sellers offer a variety of earth-, child-, and family-friendly items. These include cloth diapers, toys, slings, jewelry, clothing, soaps and a myriad of other items. Most items
are handmade, but reselling of items is also fine. The only real criterion is that the items be family-friendly (no violent or adult-themed images, etc.). The earth-friendly part usually
takes care of itself. Especially if you are handmaking your items, you are encouraging a deeper appreciation of the material items in our lives and discouraging the throwaway mentality
that mass-made products engender.
Do I have to pay the $5 stocking fee every month?
No, I set HC up to fit easily into your life as well as mine. You
will not receive any invoices, and you only need to pay if you want to
stock your store and your previous payment has expired. That means you
could go one month or ten between payments -- it totally depends on
your stocking schedule. However, if you have not paid for more than 6 months,
your store will be marked "inactive" and shoppers will not be able to make
purchases. This is to prevent sales from stores where sellers have not listed in a while
(we've had both annoyed sellers who assumed their listings would expire with their paid time,
and annoyed shoppers who have purchased items from old stores)
How can I integrate my HC store into my main business site?
This currently isn't an option. However, you can customize your HC pages to look exactly like your webpages, allowing
a seamless flow between your site and your HC store. To see what I mean, you can visit my
Kool Sheep Soakers HC store.
Is it difficult to make purchases on Hyena Cart?
Hyena Cart has gotten the reputation of being hard to use. However,
what makes items listed on HC hard to snag is the demand, not the cart
itself. One hundred customers trying to buy the same one-of-a-kind
product are going to have a hard time no matter how the stocking is
performed. The biggest difference between HC and other stores is that
the wahm can choose to preview her items, giving her customers a
chance to look through the stocking, read the descriptions and sizing
details closely, and make decisions about which items to try for
before the items are available for sale. The disadvantage of this is,
if many people are trying for the same item, generally the one with
the quickest clicking and internet connection gets the purchase.
Stockings for popular wahm's can be over in just a few seconds, which
can be quite disappointing for excited customers.
However, HC is very flexible and the stockings can be done in a
variety of different ways. For example, a wahm could choose to stock
within a 2 hour window, with items appearing at random times with no
previews. This would be close to how a typical stocking usually
works, except that the wahm can have the store stocked days in advance
and doesn't even have to be at her computer during the sales. Also,
customers should have an easier time accessing the store page since HC
is a much smaller application (i.e., no excessively slow load times
and site crashes). Finally, I have added options like drawings and
auctions to give sellers an alternative to the first-come-first-served
Do I need to know any html in order to use Hyena Cart?
Nope. Html can be used to make your listings prettier, but you don't have to know any
to start listing your products.
I stocked my store, but why isn't it showing up on the stocking calendar?
You need to have preview set to 1 in order for your store to show up on the calendar. Otherwise,
I assumed you wanted to keep your stocking time secret. It can take up to an hour for the calendar to refresh.
Also note that the code only allows your store to appear once per week at any given time. Your latest stocking of the week is the one that will show up on the calendars.
How can I customize the look of my HC store?
You can visit this page for some tips on customizing your store.
Do I need a main web page before signing up for Hyena Cart? What about a business license?
No, you don't need a main site. It is nice to have one to host a gallery, list your sizing, prices, etc. but it isn't necessary.
Also, some HC vendors make use of 'fake' listings to post information about their products. Whether or not you need a business license depends
on your state's regulations.
Filling out shipping info, shipping descriptions, etc. is so tedious. Can I automate this somehow?
You can create templates for your listings, then copy them to create new listings. For example, set up an item with the title
'Soaker template'. Set it as a future item with preview equal to 0. Fill in most of the description except for color, measurements,
etc.; set the path to the thumbnail and item pictures; enter the shipping text and shipping options. Then, next time you have a soaker
to list, you can just copy this item, and edit it to reflect your current listing without having to re-type much of the information.
Similarly, you can just use one of your previous listings as a template, if it is similar to your new listing.
I just paid my monthly fee. How long does it take to reset my paid date?
It should happen instantaneously. If not, either the Paypal or the HC server might be having issues. If your paid date doesn't
update within an hour or so, please forward the Paypal receipt to email@example.com with the subject line "Payment error".
Also, when making a payment, please log in to your vendor pages
and pay via the Store Settings >> Make payment page. Thanks!
My customers and I are missing email notifications of sales. What gives?
Unfortunately, the server has a bad habit of 'forgetting' to send emails, especially during high traffic loads. I have not been
able to find a way around this. However, the seller's and customer's orders lists are completely accurate, regardless of notifications.
Your customers can make payments via a link on the orders list.
How do I get my store listed in a category?
There is a drop-down menu on your Profile Page (under Optional Customizations) called "Product type." Choose one of those categories
and you will be automatically listed on the appropriate category page.
My customers are being charged extra shipping when they pay via Paypal. What's going on?
You probably have Paypal set to add shipping to your orders. To
turn it off, log in to Paypal, go into your "profile" page, then click
on "shipping settings", and set all shipping amounts to $0 in the
shipping increment table.
How do I advertise on Hyena Cart?
Please follow the directions here.
What is the image uploading option?
Normally on HC, you upload your images to some host on the web, whether it's your own web host, or an image hosting site like Photobucket.com. So you need
to manually resize your photos, then upload them to those servers, then point your HC listing to the correct images. With image uploading, you can browse to the
image files in your hard drive while writing your HC listing, then have them uploaded and resized automatically.
I don't understand how to use choices. Either my quantities change without my bidding, or the customers get charged the wrong amount. What am I doing wrong?
Please read through this page to gain a better understanding of how to use the choice options.
Can I use a personal Paypal account for my HC business?
You may receive up to $500 into a personal Paypal account for personal or business transactions. However, if your business brings in more than that per month or you
need to be able to accept credit card payments, then you should upgrade to a business or premier account. It is against Paypal's policies to split business-related payments
between multiple Paypal accounts.
How do I set up a raffle in my store (where people pay to buy tickets)?
This option must only be used for charity purposes. It is illegal in many states to offer a raffle with tickets that cost money.
The Hyena Cart drawing option is only intended to create a fair way to sell a high-demand item (rather than running an auction, where money is
the deciding factor, or a standard "Buy it Now" where the fastest internet connection and reaction time makes the decision). Because of this, entry into
HC drawings is free and there is no option to charge customers to enter.
To set up a raffle for a charity, list your item, then use choices to set the number of available tickets (this allows customers to buy more than one ticket
at a time) and set the listing price as the ticket price. You will have to manually choose a winner when the listing is over.
In addition, when running a raffle (whether you are selling just chances to win, or items that give the buyer a chance to win), you *must* also allow people
to enter without purchase (i.e. "No purchase necessary").
Raffled items must be mailed to the recipient within 45 days of the end of the raffle.
Finally, you will need to provide proof that it is legal in your geography (state and / or country) to run a raffle. This proof (preferably a link to a
website or scanned document stating the legality of the raffle) will need to be posted somewhere on the charity site for everyone's reference.
Non-compliance with these rules can result in the suspension of a seller's cart.
Why do I need to have a business or premier Paypal account?
The functionality of the stores (namely that items aren't taken out of stock until payment is confirmed through Paypal) is only available through Paypal
with business or premier accounts.
How do I add a facebook "like" button to my store?
Please check out
this page. You can add the facebook code to the Intro or Footer sections of your Store Settings >> Store design page.
Again, please let us know if these Seller FAQ's have not answered your questions. You can reach us at the Hyena Cart support desk: firstname.lastname@example.org.