Seller HelpContact information for stores
Each store on Hyena Cart is individually owned and operated. So, if you have question about a product listing, or would like to follow-up on an order, please use the Contact Seller link that is shown at the top of every store (the envelope icon). Also note, that if you were logged into a Hyena Cart shopping account when you purchased an item, the order should show on your Purchase History page.
If you have you have not received an item you ordered, and are unable to contact the seller, please wait a reasonable amount of time (at least 2-3 days) and then take two steps:
- Leave objective, honest feedback for the seller via the feedback link on your purchase history page
- Dispute the charge with Paypal to recover your funds
Contact us
Please feel free to contact us with any questions, concerns, or suggestions for improvement. You can contact us in one of two ways, both ways get you to the same place :)
- Email us directly at support@hyenacart.com
- Open a ticket via the helpdesk
Also, if your question related directly to the Hyena Cart Forums, you can contact Becky directly at:
Also note that we have FAQ pages for shoppers and sellers at:
Finally, we have a message board where our members are happy to share experiences or help out with little questions:
Other places to find us
You can also find us at other locations on the web:
Thanks! And again, please don't hesitate to contact us for any reason :)
