Because HC is different than most shopping sites, it can take a little getting used to. There are links to the left to Frequently Asked Questions for shoppers and sellers, as well as the HC Privacy Policy and Terms of Service. Finally, the information below lists the most common issues users encounter.

  • New Store setup

  • If you're just getting started and would like to sign up for a store, please click here.

    I will strive to have your store set up within 24 hours of payment. It's possible for me to overlook your payment, so if your cart isn't set up within 24 hours, please feel free to 'nudge' me by forwarding your Paypal receipt to karen2@hyenacart.com. Note that if you paid by e-check, I will set your store up after your check clears.

  • How to open a WAH biz

  • If you have questions about starting your WAH biz. Try this page and also the WAHM forums at HC.

  • Advertising

  • To display your banner at HC, please follow the instructions on this page.

  • Changing store configurations

  • If you already have an HC store and would like to add categories, add image uploading, switch from Standard to Multi or vice versa, or change the name of your store, please use the appropriate "Make Changes" link: for HC Standard, for HC Multi.

  • Store payment

  • To make a payment for your store, use the Paypal buttons at the bottom of your vendor pages. If you made a payment but it didn't alter your paid date, please forward your Paypal receipt and biz name to karen2@hyenacart.com.

  • Bugs and requests

  • If you're having trouble with your cart and would like to report a bug, or you have a request for a new feature, please post it at the HC Bugs & Requests forum.

  • Change email

  • If you'd like to change the email address associated with your account, please just sign up for a new account for now. I am working on a utility to allow that to happen, but it's not ready yet. Thanks!

  • Bad transaction

  • To report a bad transaction, please contact me directly at karen2@hyenacart.com with a link to the seller's store, the invoice # of the purchase, and a brief description of what happened. If three separate customers report bad transactions with a seller, I will suspend the seller's store until the transactions have been resolved to the customers' satisfaction. Note that you can also leave feedback for WAHM's on the HC WAHM Feedback forum.

  • Can't log in

  • Unfortunately, it's possible to have a lot of different HC accounts. As a customer, there's an account for purchasing, and an account at the forums. For a seller, there's your customer and forum accounts, plus your vendor account (sometimes more than one for those of you with multiple stores or who are part of congos), and your advertising account.

    Before you contact me with log in issues -- if you are a customer who is just setting up a new account, see if you can at least get the account activated. You should be able to click on the activation link and get the words "Your account has been activated!" If you get that, but you still can't log in, try using the "Forgotten Password" link to reset your password. When you get your new password, type it in, rather than using a cut and paste. If you still aren't having any luck, please forward your latest password change email to karen2@hyenacart.com.

    If you can't log in to the forums, first remember to register for an account (it's separate from your normal HC account). If that still doesn't work. Please forward your registration email to karen2@hyenacart.com.

    As a vendor, you should be able to use the Forgotten Password link to recover your password (not for HC Multi yet, I'm working on that). If you're part of a congo, your congo admin can reset your password for you.

  • Questions

  • I am happy to answer any other questions you may have, but I ask that you check a few places first before contacting me directly. First, read through the FAQ page which has answers about advertising, payment, store customization, how to get on the HC calendar, etc.

    Also try posting your question on the HC questions forum here.

  • Contact me

  • Whew! After all that, if you'd like to contact me directly, please feel free to do so at karen2@hyenacart.com. I get a lot of emails that start with "Sorry to bother you, but..." Please don't feel the need to apologize! I love to hear from all of you, and I hope that this web phone-tree doesn't seem too impersonal. I'm actually trying to help you get your answers faster and also save me a little time to improve our cart.

    If you do contact me directly about an issue -- please forward me all the relevant information -- your username, your store name, a link to a listing that isn't working, an order number of an order that didn't go through correctly, etc.

    Thanks so much!

    Karen