Open your own handmade shop! Set up my shop

Dec 21, 2012
Like +18 Dislike -0
Time Zones

Is it possible to update the timezone for a particular shop so that automatic listings and statistics (sales and that sort of thing) are done in local time? Can I change the time zone of my shop to London for example? And set items to go live at 8pm London time?
  1. Admin comment: Sorry, this would be so confusing and difficult to implement (different stores on HC showing in different time zones), that there are no current plans to do this.

    Feb 03, 2013

Status: Closed
Dec 13, 2011
Like +1 Dislike -0
Add a Date and Time

Why is the Add a Date and Time box back? I have to set all of my items to View/Edit (Old) and there was a place to click by the dates to not be on that time wasting calendar pop up. I also have to click Every time I want to go back to my old items to make it All and not 10. And Also why does the congos name still pop into my Tags box. I have to get rid of it Every single time and it is there sometimes two and three times. PLEASE fix these things. Your changes are so time consuming for us.
  1. Admin comment: It sounds like you have have cookies turned off on your browser. If you turn cookies on, the browser should remember your settings.

    Feb 06, 2012

Status: Closed
Nov 21, 2011
Like +4 Dislike -2
Expired payments and current listings

I have never fully understood why we cannot edit/delete listings we have listed already even when the payment has expired... I feel as though we should only have to pay if we plan to stock new items, but editing an item already listed, or taking the item down .... we should not have to pay extra money for that.
  1. Admin comment: That's simply the pricing structure on the site. There are no listing fees, final value fees, or limits to the number of listings you can have. You simply pay the monthly fee in order to access the back-end of your store. Think of it as a rental fee. And the best part is, you don't need to pay during months when you don't need to access the back-end :)

    Nov 25, 2011

Status: Closed
Nov 15, 2011
Like +2 Dislike -0
Orders show as paid

It would be nice if the paid orders showed as paid like they used to!! Its pretty time consuming to go in and match with paypal when you have a bunch of sales for the same amount on the same day. Also, is there a way to batch print all orders at one time?? I currently go in to each order and print, it would save tons of time to be able to print all unshipped orders at the same time.
  1. Admin comment: This sounds like an issue with your Paypal account. Please email us at support@hyenacart.com and we can see about fixing it.

    Nov 15, 2011

Status: Closed
Nov 12, 2011
Like +1 Dislike -12
Now you messed with MY HC

I get on today and now My HC page is changed. PLEASE stop changing things...PLEASE. I could check one page before now I have to click on multiple pages. IF IT AIN'T BROKE, DON'T FIX IT. Please, my life is so compicated and HC is starting to be too.
  1. Admin comment: Sorry you aren't happy with the changes. We have gotten positive feedback from the majority of users so will be leaving the changes as-is.

    Nov 27, 2011

Status: Closed
Nov 03, 2011
Like +1 Dislike -0
Save view settings

I would like HC to remember my last settings. So if I choose View All on the listings page it should keep that setting the next time I'm there. Same for batch edit and sales pages.
  1. Admin comment: We'd rather err on the side of not placing too many cookies on people's systems. Thus, most of those settings last for a login session, but do need to be reset once at the beginning of the login. We did make one change though: the default view, if no tab is chosen, is now the All Listings tab, rather than the Current Listings tab. We hope that is helpful.

    Nov 05, 2011

Status: Closed
Oct 25, 2011
Like +2 Dislike -0
Auctions and Drawings - Clear out on End Dates or set time afterwards

It would be nice if the auctions and drawings would clear out on their own instead of having to go in a manually delete them or set the preview to 0, on congos and regular stores.
  1. Admin comment: Because sellers have such different needs here, I prefer to leave it a manual process to pull listings out of the store and send them to the past listings page. One tool that has been added is the "Quick Edit" tool, which should make it very quick and easy to set the end date into the past for a large number of listings simultaneously. Hope that helps!

    Nov 06, 2011

Status: Closed
Oct 07, 2011
Like +14 Dislike -4
Please put Featured listings back on top

We pay a good and fair amount for premium advertising. At this point the money paid for this advertising is not nearly worth it. Most customers will not scroll down and view the whole page. I am not understanding why we should continue to purchase featured listings when we do not receive top billing on the first page. I am very disappointed with this change and would strongly suggest it be put back. Thanks tim.
  1. Admin comment: Thanks for your input. At this point, we are willing to accept a reduced income stream from the featured listings ads in order to ensure that the front page of the site is as inviting as possible, and features only highly attractive / well-photographed items. If, in the future, we feel we have the capacity to screen images for the Featured Shops slots without causing significant delays in the posting of ads, we will revisit the idea of placing them at the top of the front page. Thanks!

    Oct 24, 2011

Status: Closed
Oct 06, 2011
Like +10 Dislike -12
View sales

I would really like it if you could see the number of sales the store or congo has made like you can on Etsy.
  1. Admin comment: I'd rather shoppers use the feedback page to assess a store rather than number of sales. I don't foresee showing number of sales stats publicly on stores.

    Nov 05, 2011

Status: Closed
Sep 16, 2011
Like +31 Dislike -0
Shop Stats

I would love to know how many people have visited my store each day. This way I can judge when advertising is effective, when certain items are more popular, or even what day of the week or hour I get the most traffic. The more information provided the more helpful. Even if it could say which items were viewed the most.
  1. Admin comment: As mentioned, this can be done via Google Analytics or Stat Counter. The code can be added to your store in the Counter Code / Footer section of the Store Design page. We prefer to leave the tracking of stats to the experts :)

    Nov 05, 2011

Status: Closed
Sep 15, 2011
Like +2 Dislike -12
Music on Shop Sites

I would love to be able to put music on my shop. I think music really sets the mood of a store. Thanks!
  1. Admin comment: We are closing this ticket as we will not explicitly be adding this functionality to the site. As mentioned in the comments, music can be coded into a store using html code. Thanks!

    Oct 04, 2011

Status: Closed
Sep 15, 2011
Like +12 Dislike -6
Premium Shop upgrade

Instead of raising prices for everyone, have an option to upgrade to be a premium shop for a cost. This could come with extra perks, such as having the photos on the front page of HC be premium shops only. (would probably help weed out the not so great ones)
  1. Admin comment: Thanks for the suggestion. We do not plan on implementing a premium shops option.

    Nov 27, 2011

Status: Closed
Sep 13, 2011
Like +33 Dislike -2
Raise the cart fee to filter out lower quality stores

Please find a nicer way to phrase my request, but I would like to see a slightly higher fee to weed out some of the riff-raff. $5 is nothing and it makes it way too easy for someone to list a cart full of low-quality stuff, or for the fly-by-night scammers to start, stop and re-start under a different name. It's time to bring quality back to HC. Love, Whitney Naturally Luxe
  1. Admin comment: This request is being closed. We do not believe that raising fees will filter out lower quality stores. Instead, we will be working to increase the visibility of the highest quality items on the site. Thanks!

    Oct 04, 2011

Status: Closed
Sep 13, 2011
Like +57 Dislike -0
Allow combined purchases on congos

I would love if people could shop and add items to their cart and then check-out with each store on a congo, instead of having to buy individual listings and then the store owner has the hassle of trying to send a combined invoice.
  1. Admin comment: At this point in time, there are no plans to add a cart / multiple checkout for congos. Sorry!

    Feb 03, 2013

Status: Closed
Sep 13, 2011
Like +22 Dislike -2
Change the name of Hyena Cart

Change the name of Hyena Cart to something that better depicts what this place is all about. Something to do with a handmade market and eco friendly shops. The name Hyena Cart is very difficult to explain to other people and I dont feel it attracts customers.
  1. Admin comment: This item is being marked closed as we are not currently considering changing the name of the site.

    Oct 04, 2011

Status: Closed

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