U N I V E R S A L M A M A P O L I C I E S

Payment for items is due immediately upon checkout with your purchase. At this time, we accept both funded and credit card Paypal only. If your purchase is not paid for at checkout it will be restocked. Once you checkout with an item, it is your contract to complete the purchase. Please do not check out with an item you do not intend to pay for. This type of occurrence could result in a customer being prohibited from purchasing in the future.

Custom orders must have all details decided and final payment made within 5 days or the order will be cancelled.

It is our goal to always send out an item that meets or exceeds all of your expectations. However, on the chance that your purchase does not work out for you, please refer to the following guidelines: Each vendor will REPAIR or REPLACE items with manufacturing, or material defects for up to 30 days from date of purchase. The decision to repair or replace will be made on a case by case basis. You MUST contact customerservice@universalmama.com to let Customer Service know of the discrepancy. Customer service will contact the vendor from whom the purchase was made.

Customer service will work toward a resolution of the manufacturing or material defect.

If the item is requested to be returned, please return it to the vendor within five (5) days of notifying Customer Service. All returned items MUST have delivery confirmation. No exceptions.

Returns for issues other than manufacturing defects may be exchanged for an item of lesser or equal value. If lesser value, in-store credit with the vendor will be issued for the difference. Or, the item can be returned for in store credit only. All returns for issues other than manufacturing defects must be made within fourteen (14) days from the receipt of purchase. All return issues must be forwarded to Customer Service at customerservice@universalmama.com to receive a return confirmation number before sending. The confirmation number must be written on the outside of the package. Items without a return confirmation number will be sent back to the customer, at the customer's expense.

All transactions occur with the original vendor only. For example, if you purchase a product from XYZ toys, and there is a manufacturing defect, and you have returned the item within 30 days of receipt of purchase, you will receive a product in return from XYZ Toys. If it is not a manufacturing defect, and you have made your request within 14 days, in-store credit or exchange for less or equal value will come from XYZ Toys only.

Additionally, all guarantees, warranties and any other protections extend only to the original purchaser, and are non-transferable.

There will be no returns on custom, bath and body, or personalized items. It is assumed that by making a purchase with Universal Mama that you have read and agree to our policies.

It is our goal to make shopping with the artisans at Universal Mama a completely enjoyable experience for you, our customer. Our policies help to ensure that all involved are satisfied with each and every transaction. We thank you very much for your patronage.

Custom order cancellations are subject to a 15% restocking fee.

We want you to be happy, please contact us within 10 days if there is an issue with your item. Items may be exchanged if in new unused condition. If your item is received and it is determined to be used, it will be returned to you at your expense.

(effective 11/01/2005) Seam repairs for your sprout will provided free of charge for 6 months after purchase for original owners only. Customer to pay shipping to and from The Indigo Onion.

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