Thank you for shopping at Universal Mama
Universal Mama Policies
Payment for items is due immediately upon checkout with your purchase. At this time, we accept both funded and credit card Paypal only. If your purchase is not paid for at checkout it will be restocked. Once you checkout with an item, it is your contract to complete the purchase. Please do not check out with an item you do not intend to pay for. This type of occurrence could result in a customer being prohibited from purchasing in the future.
Custom orders must have all details decided and final payment made within 5 days or the order will be canceled.
It is our goal to always send out an item that meets or exceeds all of your expectations. However, on the chance that your purchase does not work out for you, please refer to the following guidelines:
Each vendor will REPAIR or REPLACE items with manufacturing, or material defects for up to 30 days from date of purchase. The decision to repair or replace will be made on a case by case basis. You must contact the vendor you purchased the item from to allow a resolution to be met. If a resolution is not met to your satisfaction please contact administration at indigoonion@aol.com or tnb_boutique@yahoo.com
Administration will work toward a resolution of the manufacturing or material defect.
If the item is requested to be returned, please return it to the vendor within five (5) days of notifying Administration. All returned items MUST have delivery confirmation. No exceptions.
Returns for issues other than manufacturing defects may be exchanged for an item of lesser or equal value and is at the sole discretion of the vendor it was purchased from and in accordance with their policies.
If lesser value, in-store credit with the vendor will be issued for the difference. Or, the item can be returned for in store credit only. All returns for issues other than manufacturing defects must be made within fourteen (14) days from the receipt of purchase.
The confirmation number must be written on the outside of the package. Items without a return confirmation number will be sent back to the customer, at the at the customers expense.
All transactions occur with the original vendor only. For example, if you purchase a product from XYZ toys, and there is a manufacturing defect, and you have returned the item within 30 days of receipt of purchase, you will receive a product in return from XYZ Toys. If it is not a manufacturing defect, and you have made your request within 14 days, in-store credit or exchange for less or equal value will come from XYZ Toys only and only if XYZ has agreed to and allowed the credit or exchange.
Additionally, all guarantees, warranties and any other protections extend only to the original purchaser, and are non-transferable.
There will be no returns on custom, bath and body, candy, or personalized items. It is assumed that by making a purchase with Universal Mama that you have read and agree to our policies.
It is our goal to make shopping with the artisans at Universal Mama a completely enjoyable experience for you, our customer. Our policies help to ensure that all involved are satisfied with each and every transaction. We thank you very much for your patronage.
