Payments:

JoyfulRose accepts payments through Paypal. Please pay within 48 hours of purchase or your order may be re-listed.

We also accept payments through RME with adequate positive feedback (either from Ebay or a reputable online forum such as: Hyenacart, DiaperSwappers, DiaperTraders, The Pin, MDC, DiaperSewingDivas, etc.). If you would like to purchase using RME, please contact me in advance to arrange this payment option.

Trades:

JoyfulRose is happy to do trades! If you are interested in trading, please contact me with the items you are interested in, items of equal retail value that you have to trade, and links to at least 2 reputable online forums where you have positive feedback (i.e. Ebay, DiaperSwappers, DiaperPin, HyenaCart, etc.)

Currently ISO (In Search Of) the following:

• Size Large "Monster Booty" Crankypants - gender neutral or boyish colors - New or Like New
• Goodmamas - gender neutral or boyish - New or Like New
• Piddle Poddles - gender neutral or boyish - New or Like New
• Sock Monkey Longies - for my 2-year-old (wool) and 4-year-old (acrylic)
• Babyhawk Carrier - in good condition
• homemade soaps, clothing for me or my boys (sizes 5T and 3T), try me!

Packaging:

Each purchase from JoyfulRose will arrive beautifully wrapped in tissue paper and raffia - ready for gift-giving or as a special present for you!

Most of our items include instructions for the use and care of the item. Every Sling purchase includes a full-color brochure with pictures and written instructions for the different carrying positions, hints and tips, and washing/drying information. If you have any questions regarding the care or use of our items please contact us and we will do our best to help!

Shipping:

Instock items will be sent within 3 business days of payment received. Custom-made items will be shipped within 2 weeks of customer approval.

All orders are shipped using US Postal Service. The customer may choose between First Class or Priority Shipping. Each order includes a Delivery Confirmation number so that you can easily track your package.

Shipping charges are calculated by weight and the cost of packaging, ink, labels, etc. We charge as close to actual shipping costs as we can.

All items will be shipped to the address provided by Paypal. Make sure that your Paypal mailing address is correct. Please consider purchasing Insurance as we cannot be held responsible for packages lost or damaged in the mail.

In the event that a package is returned to us as undeliverable, we will contact the buyer. We will re-send the package at the buyer's expense.

Upon request, we will ship UPS, Fedex, or DHL. If you would prefer one of these options please let us know at checkout and we will send you shipping fees according to your needs.

We are happy to ship outside of the United States! International packages will be shipped through USPS International Priority Shipping. We HIGHLY recommend that the buyer purchase insurance. Once your package enters the postal service we are not responsible for your items. International Packages will be marked as merchandise (not gifts).

Returns:

We appreciate your business and want you to be happy with your purchases. Please double-check your items upon receipt for order accuracy.

In the rare event that there are flaws in manufacturing that will affect the function of the item, please contact me for a Return Materials Authorization (RMA) number. This number must accompany all returns.

At our discretion we will repair or replace items with manufacturing defects that are returned within 7 days of purchase. We will reimburse shipping costs from the customer and pay for shipping of the new/repaired item.

Instock items that are the wrong size may be returned within 7 days of purchase for exchange or refund. Please contact me for a Return Materials Authorization (RMA) number before returning any items. Buyer is responsible for all shipping costs; please double-check measurements of our items before purchasing. If you have any questions regarding sizing, fabrics, construction, etc., please contact me before purchase.

Important: we will not accept returns for any items, regardless of manufacturing flaws or sizing issues, that have been washed, worn, soiled, or have strong smells. Also, we will not accept returns on any item purchased second-hand.

Seconds and Testers are sold without warranty or guarantee. They will not be accepted for return, repair, or refund. Custom items will only be accepted for exchanges if there is a manufacturing defect.

Ordering Policies:

In the event that we can't complete a Custom Order (based on inadequate fabric sent or inability to procure customer's fabric choice), we will contact the customer and offer a refund or exchange for another item.

If an item oversells I will contact you as quickly as possible. You will be given the choice between accepting a refund or choosing another product of equal value.

Occasionally we offer Gift Certificates. These can be used on our main Hyenacart site: Hyenacart.com/JoyfulRose

In the event of a typo or accidental error in a price or listing we will contact you as soon as possible. We will offer you a choice between a refund or the item at the correct price with a discount.

We reserve the right to refuse service and/or blacklist customers based on feedback or negative past experiences.

Safety:

As with all items designed with children in mind, please be careful when using your purchases from JoyfulRose. We cannot be held liable for any injury or accident relating to the use of our products.

If an item oversells I will contact you as quickly as possible. You will be given the choice between accepting a refund or choosing another product of equal value.

Note:

All items are sewn in our smoke-free, dog-friendly home sewing studio. Items may have inconsistencies in stitching or snap/aplix placement but these will not affect the function of the item.

All materials are pre-washed in a mild detergent before sewing to help prevent shrinkage and bleeding of colors.

If an item oversells I will contact you as quickly as possible. You will be given the choice between accepting a refund or choosing another product of equal value.