As with all hand knit items each one is unique and some pooling will occur with hand dyed as well as mass produced yarns. Due to the nature of how yarn is dyed I will not accept returns due to pooling.. Pooling is a natural process and all depends on how the yarn was dyed and how big the garment it. If you are not a big fan of pooling I recommend using a colorway that does not have as many colors or use a more solid color. I will do my best to control to pooling effect by alternating skeins if possible. I will also send you progress pictures to show you how the item is coming along if you like. All items come from a smoke free dog friendly home, My usual turn around time for hats is about a 1-2 weeks depending on style and yarns chosen. Please allow 2-3 weeks for finished items not including hats, if waiting on custom yarns it may take a little longer to finish items. I try to get most customs done within a 3 week time frame, Please remember I have kids and a hubby and house to take care of too. If you are unhappy with anything please contact me and we can work to resolve the issue. All items will be sent out with Free First Class with DC unless you want to upgrade to Prority. Insurance is optional and recommended

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