All items will be shipped via USPS First Class if 13 ounces and under. Ready to ship items will ship within 3 business days of payment. Tracking is included on all domestic orders. International orders will be tracked until they reach customs, after that we have no way of tracking. We are in no way responsible for custom fees, please have an idea of your countries custom fees before purchasing. After your items leave our possession we no longer take responsibility for them. We will not refund for items not picked up at customs, due to custom fees. No returns or exchanges. Please allow for slight variances. This is the beauty of a handmade product! :) Please keep in mind that all of my creations are handmade, no pieces will be identical. With that said...Of course I want my customers happy! If you have an issue with your item please contact me within 48 hours of receiving your order. If you have any questions at all please contact me! I will do the very best I can to answer as quickly as possible :) infoCarterNichole@gmail.com www.CarterNichole.com www.facebook.com/groups/CarterNichole www.facebook.com/followCarterNichole

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