Insurance and delivery confirmation are always included. If there is any problem with your item you have 14 days from the time you receive it to contact me. I can often fix any sizing issues. Refunds will be given on instock items if the item is returned to me within 30 days in re-sellable condition. No partial refunds for instock or custom items. No refunds on custom items but I will work with you to remedy any problems. Shipping prices are for US only. International please contact me first and I will try to work with you. In stock items can be shipped within 3 business days. Custom items can take 2-3 weeks from the time I have your yarn in hand and depend on size. I will give you an estimate of finish time when I receive the details of your request.