***PAYMENT*** ~ Please note that the Hyena cart E-commerce system is a commitment based system. It is not a traditional shopping cart. It is important that you understand once you click on a "Buy It Now" that you are committed to purchasing that item. Entering in a lottery or bidding on an auction indicates intent to pay the final price. If you purchase an item without intending to, please contact us immediately so we can reverse the transaction. Otherwise, please pay within 2 hours of purchase. We accept PayPal (including credit card and bank funded). If payment is not received within 2 hours we will relist the item and your account may be blocked. ***SHIPPING*** ~ Items will be shipped within 24-48 hours of receipt of cleared payment. Insurance is optional and not required, however We are not responsible for packages once they leave our hands. We highly recommend purchasing insurance. DC will be included in the shipping cost. If you are purchasing more than 1 item combined shipping is available. ***RETURNS*** ~ Items may be returned within 7 days of receiving the item for defects in workmanship or materials only. We put measurements in our listings so that you can make sure that items will fit before purchasing them, therefore we cannot accept returns for items that do not fit. We cannot take returns if items were damaged in transit and the buyer did not insure the package. We will not accept returns on an item if the color is not what you expected. Every monitor is different and shows color differently. We take all of our pictures in natural light to show the color as true as possible. Custom orders may only be returned for defects in workmanship or materials. We will not accept returns on custom items that do not fit due to the buyers error. If you are unhappy with your purchase, please contact us and give us the opportunity to make things right.