If you have any problems, questions, or concerns please contact me - I want you to be happy with your purchase. If you have purchased a YYMN slot, please be sure that you are sending enough yarn to complete the project. If you're not sure, send me a message and I'll help you out! Check and double check the measurements you send me! I cannot be held responsible for items that don't fit if they are knit to the measurements given to me. Please see my blog for a tutorial on measuring your child. http://libellewool.blogspot.com/2009/07/how-to-measure-your-child-for-woollies.html There are no returns on custom items unless there is a defect. In-stock items have a 7 day window in which I will accept returns. Items must still be in the same condition I sent them in (i.e. unwashed, unworn, etc). My home is a smoke free, pet free home. I will get delivery confirmation with every package I send within the U.S. Insurance is optional on packages sent within the U.S., but highly recommended. Insurance is required on packages being shipped internationally.