Paypal is the only payment method I accept. Please pay within two hours of buying item or contact me to let me know of a delay. I ship everyday, except for Sunday! All items are shipped USPS either First Class Parcel Post or Priority Mail. Shipping costs include delivery confirmation. Please contact me within 30 days of receiving your purchase if you are unhappy or you receive damaged goods. I will not refund shipping costs. I pride myself on the quality, and would only sell something I would buy myself! I want you to be completely happy with your purchase. The exception to this is items listed as Second Quality or Oops! items, these items are non-refundable! If an item does not meet your standards after the 30 days, I still would like to know about it, so that we can work together to make it right, you may email me at TurtleGirlCrafts@yahoo.com. Please allow 7-10 business days for custom items to be made and shipped. Although it usually takes less time, I want to have ample amount of time to make the perfect item for you! Thank you! If you have any further questions, please contact me at TurtleGirlCrafts@yahoo.com Thank you!

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