Returns...
Your satisfaction is my highest priority. If you are unhappy for any reason, you may return your item for a refund.
If an item is returned due to a flaw in workmanship or anything else that is my fault; the customer can choose to…
1.Return at my expense for a full refund; including shipping.
2.Return for repair at my expense.
3.Return at my expense for store credit of the full purchase price; including shipping.
If an item is returned because the customer wants a different size/color/style, has changed their mind or any other reason that is outside of my control the customer can choose to…
1.Return at the customer’s expense for refund of the purchase price minus shipping.
2.Return at the customer’s expense for Store Credit of the full purchase price; including shipping.
3.Exchange for another item. The customer is responsible for return shipping, any additional cost over and above the value of the returned item and shipping for the new item.
Shipping...
All packages will ship via U.S. Postal Service First Class with Delivery Confirmation on Domestic addresses and Certificate of Mailing for Canadian packages.
Shipping Insurance
It is the responsibility of the customer to purchase insurance if they are inside the United States. Insurance is not available via the U.S. Postal Service for Canadian shipments.
In the event that a package is lost/damaged without insurance for any reason that is the fault of the seller; the customer has the following options…
1.I will cover the full cost of replacement.
2.I will give the customer a full refund; including shipping.
3.I will give the customer store credit for the full amount of the purchase; including shipping.
In the event that a package is lost/damaged without insurance for any reason that is not the fault of the seller; the customer has the following options…
1.I will split the cost of replacement with the customer.
2.I will refund half of the full purchase price.
3.I will give store credit for half of the full purchase price.
Shipping Time-lines
If the customer pays for their purchase through Paypal…
1.Unless the listing states otherwise, all in-stock items will ship within 24 hours of payment clearing, and a Tracking Number will be sent to the customer (where applicable).
2.All custom orders, unless otherwise agreed upon, will ship within one week of MarahBelle’s receipt of all custom information (i.e. measurements, fabric choices, etc.). A Tracking Number will be sent to the customer (where applicable).
If the customer pays for their purchase with a Money Order…
1.All in-stock items will ship within 24 hours of receipt of payment, and a Tracking Number will be sent to the customer (where applicable).
2.All custom orders, unless otherwise agreed upon, will ship within one week of receipt of payment and all necessary custom order information (i.e. measurements, fabric choices, etc.). A Tracking Number will be sent to the customer (where applicable).
