Unless stated otherwise, all items are brand new, unworn condition. They are washed/blocked/lanolized prior to shipping. All custom items MUST have a deposit made (typically equal to 1/2 the cost of yarn). Once the item has been approved by you and I, then I will invoice you for the remainder of the balance due. Once this has occurred, NO REFUNDS/RETURNS/EXCHANGES will be accepted UNLESS there is a defect in the knitting.

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