Payment: Payments are expected within 3 business days. If payment is not recieved after 24 hours of sale, I will begin contact. After three days, I will cancel sale and relist item. Shipping: All products via USPS Priority unless other arrangements are made in advance. I will ship internationally. Please contact me with your ship-to country to get exact shipping. Instock items ship 3-5 days after payment has cleared. Custom items may take up to 2 weeks to ship after payment, but usually within a week. I will be in contact with you about custom work all along the way. Refunds: Refunds are done on a case by case basis.