I highly value ALL of my customers and my goal is to make the customer happy at any cost! Please read my store policies here as a first step to making all your transactions here at Lizzies smooth and glitch free! I will ship your items same or next business day as often as I am able, I am a mom just like most of you and sometimes im not able to get to the post office the same or next day, it is ALWAYS my goal to do so, but if I am not able, I will always keep the lines of communication open with you! Insurance is HIGHLY recommended for all your purchases. Once the product leaves my hands and starts its journey to you, I can no longer be held liable for any damage that may happen to your products while it is in the hands of those shipping it to you. If for ANY reason you are not happy with your products PLEASE let me know! If there was an error on my part (you were sent the wrong scent or wrong item) I will do what I can to solve the issue to make you happy. If you were just not pleased with the product after using it, im always open to honest and constructive critisisms, I want my products to be amoung the best offered on Hyena Cart! If you LOVED what you ordered PLEASE leave feedback! Feedback helps other future customers feel comfortable buying from me knowing that others have purchased and loved the products! If you were NOT pleased with your transaction with me or the products you recieved, please communicate with me about it FIRST before leaving damaging feedback. PLEASE email me if you have any questions and/or concerns, Communication is key! Enjoy shopping at Lizzies!