I accept Paypal and Money Orders. Payment must be received within 3 days of purchase. No refunds will be given on custom order deposits. Please allow 14 days on all custom orders. I will ship all non custom orders within 3 business days after payment is received. Refunds/returns are made at my disgression. I cannot refund or replace items that have been ruined due to improper care. Care instructions will be included with all wool items. Please contact me right away if you have a problem with your purchase~ your happiness is my priority!