Shop Policies

Welcome

First off, thanks for checking out The Eli Monster. I won't go on about myself, you can check out my About Me page for that!

All pieces are made to order, making your choices almost unlimited. If you would like something different (like microfleece instead of suedecloth as a fabric for example) please convo me and I'll be more than happy work with you to make the best diaper for your little one.

Because my items are made to order, it may take up to two to three weeks turn around time. If any delay lasts longer than that I will inform you of the progress of your piece.


Payment

I accept paypal, RME, check or money order.

If paying with paypal, please click on the "pay with paypal" button at the end of checkout to complete your transaction.

If paying with RME, please choose "other" as payment. Give me your email you use for RME in the message to seller box. I will send you an invoice.

If paying by check or money order, I will ship upon receiving your payment.

Payment is due at time of purchase. If, for some reason, you cannot make the payment, please email me so we can cancel the order and relist (no hard feelings, I promise).

Shipping

I ship all items with the method you checked at the time of your purchase.  I may upgrade if it is cost effective.  All domestic packages have Delivery Confirmation.

I also ship Internationally First Class. Shipping time for International customers depends on how long the parcel is held at the border. If the price is comparable, I will upgrade to Priority International at no cost. Just an extra to get your baby goodness to you a little faster.

If you would like another form of shipping, email me and I will be more than happy to adjust your invoice and make shipping arrangements.

Turn Around Time

Due to the custom nature of my work, some orders may take up to three weeks before shipping.  Please let me know if you need something sooner and I will work with you to get your order out sooner.


Refunds and Exchanges

I will gladly exchange unused diapers for the same product in a different size. I understand that sometimes the fit isn't what it should be and you need to go up or down a size.

If you ordered the largest size and it just won't fit your babe, you can return the diaper and I will refund your purchase price.

I strive to make all diapers the best in quality but if you receive a defective diaper I will either repair that diaper or replace it with a matching one, depending on the damage. This does not apply to damage caused by angry washing machines or other conditions out of my control.

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Thanks!

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The Eli Monster has been hosted on Hyena Cart since Mar 2008