Shipping

All items, except for custom orders, will be shipped within 2 days of payment. Orders over $200 receive free shipping within North America. Up to $20 shipping credit for International orders over $200. Any purchases made at our brother store, Thornbush Pens, can be combined with orders from Pianissimo Cloth to save you shipping costs. Please note that items ship from Canada, and packages shipped to addresses in the USA will be shipped using Canada Post's Surface Small Packet. Normal shipping times range from 3 days to 1 month. Single diapers sold internationally will ship using International Air Small Packet, with an average delivery time of 5 days to 3 weeks. More than one diaper sold internationally will ship using International Surface Small Packet, with an average delivery time of 3 weeks to 6 weeks. Diapers shipped within Canada will ship Regular Parcel, with an average delivery time of 2 days to 1 week.

Payment

All items are listed in USD and payments are made through PayPal. You can pay securely using your bank account or a credit card. You do not need to have a PayPal account to use the PayPal checkout.

Returns

We guarantee your satisfaction! If you are at all dissatisfied with your purchase, you may return it within 14 calendar days for a full refund, less shipping charges. This does not apply to custom orders or items sold as Seconds. Custom orders can only be returned if the item is defective. Seconds are sold as is and cannot be returned. Please contact Pianissimo Cloth before returning anything to ensure that your package will be accepted. Items cannot be accepted for a refund if they have been washed, used in any way, or damaged during shipping. If your item is damaged in shipping, please contact us immediately as all items are covered by insurance.

Defects

All items are fully guaranteed for 60 days. This guarantee is void if care instructions have not been followed or if the item has been misused in any way. Please contact us immediately should you discover a defect and we will decide whether to repair the item or replace it. Please contact Pianissimo Cloth before returning anything for repair or exchange to ensure that your package will be accepted. Any shipping charges you incur during this 60 day period will be fully reimbursed. Snaps are guaranteed for one full year from date of purchase. In the unlikely event of a snap failure, if the 60 day period has passed, shipping to Pianissimo Cloth will be at your own expense, while repair and return shipping will be free of charge. If a hidden snap is defective, it may no longer be concealed on the repaired diaper.

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