All the items I sell are 100% handmade by me, therefore you may notice minor imperfections. I understand what parents want for their babies, so each product are carefully examined to ensure quality and customer satisfaction before it's shipped. If you recieve your item and notice something that you are not happy about, please be sure to take pictures and let me know right away so I can take care of the issue. I cannot help you if you fail to notify me of the damage of your UNWASHED diaper. My items have a 15 day guarantee of free shipping to me and to you so i can fix it. After that your item will have a lifetime waranty for elastic and snaps if customer will pay for shipping. No refunds or No exchanges. All sales are final. Everyday wear and tear cannot be replaced or repaired. Incorrect washing or damage caused by washing is not covered in any way. I strive hard to get 100% happines from my customers. Happy customers = happy momma!