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Policies

Payment for items is due immediately upon checkout with your purchase unless pre-arranged with me. In the case of stalking, a quick note by either the person who won the item or the intended recipient would be greatly appreciated so we can arrange payment quickly. I offer combined shipping on multiple purchases, either by request for a combined invoice or once I'm shipping I will refund any overage paid. Please be considerate and do not check out with an item you do not intend to pay for. Accidents do occasionally happen, so please send me a note ASAP if you have clicked the Buy button unintentionally so I can restock the item. I will flag purchasers that have not paid or contacted me to make other arrangements.

It is my goal to always send out an item that meets or exceeds all of your expectations. However, on the chance that your purchase does not work out for you, I request that you contact me directly to work out a solution.

Return Policies:
I want you to be completely satisfied with your purchase. Please ask any questions you have before ordering to avoid disappointment when you receive your order.

Please measure your child and/or their clothes that fit carefully before ordering. Each manufacturer is a little different, so be sure to check the measurements for your particular item carefully. If you're not sure, ask and I'll be glad to help with more details or whatever is needed.

If you are not pleased with your order, I will gladly try to work out an acceptable arrangement for both parties. Returns are accepted on *NEW and UNWORN* items with manufacturing, or material defects for up to 30 days from date of purchase, or a discount may be offered on the purchase depending on the defect in question. The decision to repair, replace or partially refund will be made on a case by case basis. Queries must be made within 7 days of the delivery date, and items must be in original condition as sold. I reserve the right to refuse any return if it is not in condition to be resold.

Shipping charges are nonrefundable. Buyers are responsible for return shipping costs unless a different arrangement has been discussed and agreed upon.

If the item is requested to be returned, please return it within five (5) days of our conclusion the item should be returned. All returned items MUST be shipped with delivery confirmation -- no exceptions.

Bleach destroys fabric. If bleach is obviously used on any of my items, returns will not be accepted.

There will be no returns on custom items, save for manufacturing or material defects.

General Policies
I will try to answer all your questions and emails in as quick a manner as possible, but please be patient if you don't hear from me right away. I am a wahm, and sometimes my children need me more than at other times. I appreciate your understanding. If you have sent a note to me and not heard back in over 4 days, please send another note or try to contact me through a different address or forum. I am active on the Hyenacart forums -- my username is wordgirl. My email addresses are lori@zoope.com and wordgirl@zoope.com.

It is assumed that by making a purchase with me that you have read and agree to these policies. My policies help to ensure that all involved are satisfied with each and every transaction. I thank you very much for your patronage.

Shipping Policies
Please check the listing for your item for specific shipping information. In-stock items typically ship within 1-3 business days. Delivery confirmation is included in the price of shipping for packages shipped with the U.S. I will gladly ship to APO/FPO and international addresses; for international orders, I will refund shipping overages of $1 or more. Please allow a few extra days for International shipping, as these need to be taken to the post office.

In the interest of reuse, I may ship your items in recycled packaging -- if an order is a gift and you would like to request new packing materials, just send me an email and chances are I can accomodate your request.

Thank you so much for shopping with alfabette zoope here at Alchemy, I appreciate your business!

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