Payment: I only accept PayPal payments. You can pay with either your credit card or from your bank account through PayPal.
I reserve the right to block non paying buyers. Placing a bid on an auction, entering a drawing
or clicking the "Buy it now" button indicates a commitment to buy. If no payment or communication is received within 4 hours the item will be
relisted. If for some reason your bank
reverses payment on me from PayPal, your money will be refunded to you and the sale will be canceled. If this happens after an item has shipped you will be blocked.
Shipping: I will only ship to the shipping address noted in PayPal,there will be no exceptions. I ship via USPS First Class or Priority Mail. If the item is over 8 oz Priority Mail will be your only option at checkout. Items that are in stock will ship within 2 business days. Since cost effective printing
options are not available on International orders, it may take up to 3 business
days to ship, because of me having to drive to the post office to ship the order.
Please consider purchasing insurance. I cannot be held responsible for packages lost or damaged
in the mail.
For International orders please contact me prior to purchase to discuss shipping options. While I have no problem shipping internationally I do want to make sure that I ship these orders the safest most cost effective way. I will not ship your package until
shipping is paid.
Returns: Returns are accepted for unused unwashed items. Returns and exchanges are NOT accepted if the item was used or washed, or if the item was ruined due to incorrect use or
washings. Sizing information
is added to each listing. Returns are
not accepted for improper fit.Please
check sizes and measurements before purchasing - if at all possible.
Please contact me within 72 hours of receipt of item to make arrangements for the return.
The customer is responsible for return shipping. Once the item has been received by me then a refund will be issued.
From time to time I will list an item that has some minor errors - such as a
stitching imperfection or something that is just not up to my standards.
When I list these items they will be listed at a steeply discounted rate.
Because they are seconds there will be No Refunds or Exchanges!
Customs: By ordering a custom colorway or custom made clothing you are purchasing custom items. Customs will ship approximately two - three weeks after payment is received. This is subject to change if there is an increase in orders.
Terms for each custom will be included in the item listing. When custom ordering yarn please note that I hand paint all of my yarns. When requesting colorway, based off of a previous colorway photo, please keep in mind that while the colors in a particular colorway will always be the same, the way in which I paint the colors and how much of each color will vary from what you see in the pictures. I am letting you know this so that it will not come as a surprise that your colorway did not knit up the same as someone elses.
Communication/Order Updates : Please note that in addition to running this business, I am a mom and full-time college student. Obviously, as I am sure that you can
understand, my children always come first. There may be times where my little ones do
not feel well or just need some mommy time. These days are dedicated to them. Sometimes I have term papers due and I need to concentrate on those as
well. This does not mean that I do not
value your business or take pride in the fact that I am running a business.
While I make every effort to get your items to you in the timeliest manner, sometimes things do
happen. Thank you for your understanding.
There is an
order update
link on the side navigation of my cart that will give you order updates and when your custom order moves within my process it is always updated here. If you are curious about your
order status and require more information than what is given on that list
please feel free to email me at
chunkypunky@comcast.net 
