Shipping: All items ship within 3-5 business days. I ship all items USPS first class. Insurance is not necessary but once items leave my hands and enter the postal services I cannot be held responsible for them. I ship all items in padded mailers that are safely and securely packaged. I have had no problems in the past with having bows be damaged in the mail. Returns: I do not accept returns on items unless they are damaged upon arrival. If they are damaged upon arrival please send me a quick email message letting me know that you are shipping the item back to me. All damaged items must be returned within 5 days upon recieving them. I will then send you a replacement. Buyer is responsible for all shipping costs. Wholesale: My bows are currently carried in Canada, London England and locally here in Virginia. I am always happy to have my creations in stores across the globe so that little girls all over can enjoy my bows. Please contact me personally for my wholesale policies and information.