Store Policies
All SweetSpuds products are created with great attention to
detail and design. They come from a smoke-free but; cat and dog friendly home.
While I try to keep the cat and dog away from all the materials I am working
with, please do not buy from me if you are very allergic.
Payment:
Accepted
Payments: At this time we
are only accepting payments through PayPal.
Instock
Items: Please pay within 24 hours unless prior
arrangements have been made otherwise the item will be restocked.
Custom
Orders: When purchasing a custom
slot a 25% non-refundable deposit of the purchased items price is due upon
ordering. The remaining balance plus shipping is due after pictures of the
finished item has been mailed to the customer.
Sales Tax:
All Kansas residents are subject to 7.8% sales tax.
Shipping:
Shipping costs are not refundable. Overcharges for shipping
of US $1.00 or more will be refunded.
In stock items will ship within 3 business days via PayPal
with delivery confirmation using USPS for all orders (Domestic US and
International). All orders will be shipped to the address on the PayPal
payment. Please make sure you are sending your correct address with your paypal payment.
Custom order items usually ship within 4-6 weeks depending on my workload at the time of ordering. I will
contact you upon ordering a custom order item to work out details of the order
and determine turn around time.
International shipping will be invoiced within 24 hours of
purchase, and item will ship within 3 business days of receipt of payment.
I will combine shipping for items purchased together, and
will refund any shipping overpayment of US $1.00 or more that happens when items are checked out
through PayPal.
I highly recommend you purchase insurance for the value of the item. If you
choose not to insure, I can not be held
responsible for a lost or damaged package once it leaves my hands.
Returns:
Great care and effort is taken when designing and creating
SweetSpuds products, but each item is handmade and therefore is different from
mass manufactured production in that there may be slight variations in the
finished details. I will do my best to have everything exactly as envisioned,
but I am only human and
I do make mistakes and over look things despite my best efforts.
Please inspect your purchase upon receipt and contact me immediately at
info@sweetspuds.com if you feel you need to return or exchange
your purchase. I believe almost anything can be worked out --just talk with
me and we will come to a resolution.
If you are unhappy with an item you can return the item within 7 days
of receiving the item for a refund of the purchase price minus shipping. I must
receive the item in the condition that it was shipped in order to issue the
refund. You are responsible for paying return shipping. If there is a
genuine flaw or defect of an item return shipping will be refunded as well.
Please contact me PRIOR to sending ANY
item(s) back.
Custom ordered items are non-refundable unless defective.
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