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Payment I accept MasterCard, Visa, Discover, and American Express credit cards and eCheck payments through PayPal. Orders will be processed after payment has cleared. Shipping First Class and Priority Shipping is available. Canadian orders please select First Class shipping. If you require an alternate means of shipping (Fed Ex, UPS, etc.) or if you live in Northeast Florida and would like local pick-up, contact me at hewettapperson@ yahoo.com to make arrangements. All instock orders are shipped within 72 hours. Please allow 2 weeks for shipping of custom orders. I will keep you updated on the status of all custom orders and will contact you if there is a delay. Delivery Confirmation is included for all US orders. Insurance is highly recommended as Nora's Knits is not responsible for lost or damaged packages. Returns I want you to have a positive experience with Nora's Knits. I know how hard it is to purchase online without the product in front of you. If you are not 100% satisfied with your purchase, please contact me at hewettapperson@yahoo.com to work out a solution. My products are guaranteed against defects in workmanship for 30 days after shipping. If you need to return something that is defective, please contact me first via e-mail. Seconds are sold AS IS and carry no guarantee. Please note that all items are handmade by me in my home. Therefore, there may be slight variations in the product that could be seen as imperfections. These variations will not affect product performance and are a hallmark of handcrafted products.