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Pricing and Policies

Payment:

We accept all forms of Paypal.  Payment is expected within 12 hours of purchase unless we agree on other arrangements in advance of your purchase.  Orders for custom spinning will not be started or shipped until your purchase is paid in full.  We consider Paypal e-checks to be finalized once the money is deposited into our account.

All deposits are non-refundable.  The deposit will hold your spot for custom work.  If you decide to cancel your spot before your custom turn, the $10 deposit will not be refunded.

 

Shipping:

We ship out custom orders as quickly as we can, and will keep you updated on the progress of your order. We ship via USPS, either First Class Mail or Priority.  Insurance is extra, and always recommended, as we cannot be responsible for packages once they are mailed.  If international shipping is required, please contact us and a separate email for payment instructions.  We will use recycled poly mailers if we have them available, and will usually ship within 24 hours of product being finished/full payment received.
All shipping prices are for shipping within the United States.  All international buyers (including Canada) need to select international shipping.
If you are sending us fiber, the shipping cost from you to us is your responsibility.  We also ask that you send us your fiber within 5 business days from the date of purchase, so we may begin your custom as soon as possible.

 

Returns:

All products are described accurately and photos are provided.  Returns will not be accepted except in the case of an unintended misrepresentation.  In this case, refunds will not be issued until I receive the product in the same condition it was in when it left my hands (unused/unwashed/still new).  Return shipping will be the buyer’s responsibility.  We work hard to keep our customers happy.  If at any time you are unhappy with our service, please contact us so we may remedy the situation.  

Please remember it is the nature of handspun yarn to be thick and thin and have variances.  This is not a defect, but a distinguishing characteristic.
 
Turnaround Time:
We strive for quick turnaround times, but sometimes life happens, and your custom may take longer.  Custom spinning may take up to 3 weeks for every 4 oz of fiber.  It is normally MUCH quicker, but can take up to that amount of time. Custom dyeing may take up to 2 weeks, but normally less.
 
Trim Skeins are available upon request.
 
Pricing (SPINNING SERVICES ONLY):
***1 ply spinning is not currently offered***

2-ply light worsted/worsted/aran weight yarn: $7.00/oz

2-ply sport/dk weight yarn: $8.00/oz

1 ply light worsted/worsted/aran weight yarn: $6.50/oz

1ply sport/dk weight yarn: $7/oz
If you are unsure about where to buy your fiber, we are always available to custom dye for you, or you can check out fiber from these sellers (we have had excellent experiences spinning with their fibers):

Colorways:

We can attempt to recreate any colorway in our gallery, however, they will never be exactly the same.  This is especially so in the case of kettle dyed fiber and yarn.  We consider our dyeing process to be artistic and no two skeins are ever exactly alike.  Because of this, we also recommend alternating skeins when knitting with our yarn.  Please do not ask us to re-create another dyers colorway.  We WILL NOT do that.
***Please remember that all computer monitors are different, and while we do our best to accurately photograph our products, they may look different on your computer monitor***

 

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