policies
Payments
At this time we accept Pay Pal (both funded and credit card). Payments must be received within 24 hours or items will be restocked. In-stock items will be shipped within 3 business days of cleared payment, and will be shipped to the address provided by Pay Pal unless we are otherwise notified with payment. Custom items, (which include purchases with custom trim) may take up to 2 weeks for shipment.
Note to stalkers: If you are stalking for someone else and are successful, please Email us right away to let us know who you were stocking for, the order number, and the email address for the person you were stocking for. This way we can send a new invoice to the actual purchaser.
Please note that if you are stalking for someone else, and they back out of the item, you are still responsible for payment of the item, so make sure you know who you're stalking for.
If you would like your item sent to your knitter: Please be sure to change the "ship to" address though paypal. This is the best way to insure it goes to the correct address, and we really appreciate it!
CALIFORNIA RESIDENTS
purchases made within California will be charged sales tax at checkout.
When ordering from Kim, your sales tax will be 8.75%.
When ordering from Tina, your sales tax will be 9.75%
About our hand dyed yarns
Yarns grouped together in our listings will ALWAYS be of the same dyelot, although due the the nature of hand painted yarns slight variatons will occure. We recommend that you alternate skeins when working with more than one for a project.
Even more variation between skeins is typical of kettle dyed yarns.
Shipping
All items will be shipped via USPS, unless arrangements have been made prior to purchase.
International customers
Canadian shoppers may select "first class" at check out. All other international shoppers will be charged a rate of $8 for the first item, and $1 for each additional.
Returns
We will accept returns on unused, unwashed and unaltered in-stock items (customer pays return shipping). Please contact us within 48hrs of receiving item to make arrangements for return. Refund will be issued once item is received by us.
Yarn: Please make note of approximate yardage and gauge information prior to ordering. Yarn may not be returned once it has been cast on.
