Policies
Forms of payment accepted:
Paypal and money orders. All payments must be received within 2 days of purchase.
No refunds on custom order deposits or payments
Please allow 14-21 business days for custom orders at this time. If we have to order your yarn, this can take longer.
We ship non-custom orders within 3 business days of payment
(there is an additional time frame if e-checks are used.) For non-defective merchandise, returns are at our discretion. Defective
merchandise will gladly be accepted for return within 7 days, but
please contact us first.
Excellent customer service is our highest priority. Thank you for shopping with us.
International Orders:
By law we have to fill out customs forms accurately. Thank you for understanding.
We will no longer be held responsible for packages not received, and
highly recommend the purchase of insurance on your order.