Tootsie Tootles

 

Store Policies

Just a quick noting of my policies:
RETURNS: If there is a defect in my instock items, unless noted on the listing, I will offer a full refund minus shipping costs if brought to my attention within 15 days, after 15 days, I cannot do anything.

ON CUSTOMS: I cannot offer refunds on custom items. If there is a workmanship issue, please bring it to my attention within 10 days, I will be happy to fix the problem or issue a store credit.

SHIPPING : Purchasing insurance is your choice, it is recommended though, as I am not responsible for items after the post office has taken them. If there is a delay in the shipping time due to me, I will notify you by email. All of my items include Delivery Confirmation.

CUSTOMS : On custom orders, I will quote the pricing/shipping estimate via email. I strive to ensure that you are happy with your purchase(s), I will do what I can, within reason, to make your customs as you want them. A lot of the yarns I use are hand-dyed, either by me or another WAHM/store, so therefore, variations in color are normal. I cannot/willnot duplicate another WAHM colorway or knitting/crocheting item. My creations are done with my own patterns unless noted as used with permission.

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