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Shop Policies

Ordering & Shipment: 

Presently, I accept custom soap orders or you may buy anything on here that is currently in stock!  I accept credit card payments from through Paypal, Square, or personal check. (*all checks must clear your bank before I will ship*)  While I always try to get items out to the post office the same day they are ordered, some may be delayed due to weather or other circumstances beyond my control. Please note in case of custom orders, the lead times are approximate, and are also counted in the production time needed to complete your items. 

Returns and Exchanges:

Due to the nature of my products being personal care items, I can only accept returns on original sealed items. If you are unhappy with your purchase,  contact me with the details and I will do my best to make it right! 

Damaged Items:

 If your merchandise is damaged upon arrival, please let me know right away! I will either replace or refund your items, in certain cases. Customs fees incurred from your own government taxes cannot be refunded. 

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Cowgirl Soapworks has been hosted on Hyena Cart since Oct 2018