|Due to several lost packages recently due to post office error, both international and domestic, I regretfully must state the following Clear Hills Honey policy. I can no longer replace packages due to postal error or incorrect or out-of-date addresses on Paypal payments. I do my best to provide excellent customer service, but I can no longer continue to ship orders twice when the original package does not arrive due to postal error or customer error.
For delivery service of your international package, I recommend that you contact me for an International Priority Mail shipping quote. However, the U.S. Postal Service cannot track beyond our borders, and so I cannot replace packages lost by postal services outside of the U.S. For domestic shipping, I purchase tracking on all packages. I urge all customers to check their address on their Paypal because that is the address I will ship to.
This applies to individual orders as well as co-op orders. To summarize, I will no longer replace packages lost by the post office or that do not arrive due to an incorrect shipping address on Paypal. Thank you for your attention to this policy.
Also, to our Canadian and international customers, I do my best to accurately charge for shipping, but sometimes flat rate shipping turns out to be a little less, sometimes a little more. Some of the shipping cost goes into the gas money and the time I spend going to the post office, filling out custom forms, and standing in line to ship orders. I do this happily because we value our international customers so much. But we have decided that a little of these costs and our time needs to be offset by the shipping charges. If you have any questions, please email me. And thank you so much for your patronage!
Canadian customers: If you select International shipping, I will refund any overage over $1.00.
For customers who live in hotter regions, I do recommend purchasing an ice pack to protect your products. We cannot be responsible for the melting of products once they are shipped. We have never had a complaint about a melted product, and we would like to avoid it. :)
For more of our bee products, please visit us at http://hyenacartcom/kandfshops.com and at www.clearhillshoney.com
Our email address is firstname.lastname@example.org
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