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Shipping from US.
US Residents may choose First Class or Priority.
All others - choose International Shipping. International postage is listed as an estimate. If at any time exact shipping costs differ drastically from paid shipping amount, the difference will be refunded or can be applied to a future order.
In stock items will be shipped within 3 days of payment unless otherwise specified in the specific listing.
Purchases made on weekends or holidays will be shipped out by next business day unless specified otherwise.
Insurance is available for $1.65 extra. Insurance is encouraged. Once the package has been shipped it is out of my hands.
Shipping costs are noted in each individual listing. Please note that shipping costs may differ from exact shipping to you to cover my costs of materials and time.
Delivery confirmation is included in the price of shipping. All packages be shipped with delivery confirmation.

Payment is expected within 24 hours of purchase or item will be restocked without notice. If you need more time please contact me as I am very reasonable and easy to work with.
Methods of payments accepted are through PayPal either funded or credit card.
If you need to pay by some other method please contact me first.

Custom Orders
Custom orders will take 2-3 weeks to complete and are dependent on length of the wait list. I work full-time outside the home so most of my sewing time is on weekends while my children are napping.
Full payment for customs are required upon agreement between Chaco Creations and the customer to the specifics of the custom. Customs will not be started until full payment is received.
Due to the differences in monitors some fabrics may be slightly different colors in real life than how it looks on your monitor. I try to photograph fabrics in the best light possible but am not responsible for how the colors show up on individual monitors.
Fabrics used for customs are included in price of item, except when noted. Premium fabrics are used at an additional, stated, cost.
I will be willing to order special fabric for a custom order. Please contact me for details.
Custom orders are not refundable/returnable unless there is an issue with the construction of the product and in that situation I will work with you to try and resolve any and all issues.

Refunds and Returns
I will refund instock products if they are in new condition and able to be restocked.
It is the buyers responsibility to pay return shipping as well as insurance (required).
The buyer will have the choice of store credit or cash refund for returned items.
Refund will be given once item has returned into the possession of Chaco Creations.
Refunds will only be accepted within 30 days of purchase.
Customs are non-refundable unless special arrangements are made with Chaco Creations.

Lotteries and Auctions
Payment is required within 2 hours of winning a lottery or auction.
Please only enter a lottery once, if you are found to be entering more than once you will be removed from the lottery. If it continues to be a problem we will have no choice but to blacklist you from this store.

All customer information is kept confidential and will not be distributed or sold.

All fabrics are 100% woven cotton unless specifically stated otherwise. I buy nice quality fabrics, usually from Quilting stores either b&m or online. I pre-wash all my fabrics as I get them - so there should be no problem with shrinkage or color/dye transfer.

All items come from a non-smoking household. We do however have an Australian Shepard. I try my hardest to keep him and his hair out of my sewing area and I try to get all hair off of an item before shipping - but I am not always successful.

All that said, I am committed to providing you the customer service you deserve. If you have any issue, please do not hesitate to contact me so we can work together to find a solution that will make you happy.

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