Shipping Info and policy
EFFECTIVE SEPTEMBER 21st 2012 Turnaround time will now be 2-3 weeks, thank you for your understanding :) If you need anything rushed please contact me before purchasing.
*NEW: "Ready to ship" category (effective Jan 2013)
Covers under the album ready to ship are ones that are available to ship immediately. They will ship within 2 business days (2-4 for international). IMPORTANT: If you purchase a "ready to ship" cover along with a "made to order" cover the order will be subjected to the 3 week turnaround!! If you want your "ready to ship" cover to get there fast then please purchase in 2 separate transactions (one with ready to ship and one with made to order) to ensure that your "ready to ship" covers get sent out immediately. I may e-mail you if I see them all in one transaction to see if you want to pay for the separate shipping but I am not responsible to do so if times are busy. Unless.. I have a free shipping store wide (exception is new samples) event then I will mail them both separately if that is what you the customer wishes. E-mail me with any questions ;)
All the covers unless stated (A.K.A Ready to ship) are "Made To Order" however I bust My Booty (pun intended lol) To get these covers out to you as soon as possible.
My turnaround time is 3 weeks!! Sometimes you'll get your covers within 2 weeks sometimes within 3 weeks and 2 days., I wish I could mail them out sooner but for every order placed there are others I am working on that were placed before and I have 3 kiddos Thank you so much in advance for your understanding! In return you get a kick butt cover and excellent customer service and well it's worth it darn it! :P HOWEVER, if you are in a hurry let say it's a present or it's for a birthday or gift e-mail me firstname.lastname@example.org and I'll let you know if I can rush it! .
For Canada and other countries add 1-2 weeks for my turnaround time for delivery and clearing with customs. So Canada, AUS, UK etc expect your package anywhere from 3-5 weeks. If you have questions you can e-mail me! :)
Custom orders take longer see Custom orders info page..
*Please make sure you change your address on paypal. If you forget attach a note with your order, however If I make the mistake of not changing it, I am not responsible, I will however work on getting your order to you, it just might take longer.
*I get tracking #'s for every package mailed in the U.S Once it's out, it's out! I am not responsible for errors from USPS I will help you locate a package and provide tracking info but I am not responsible for replacing it, So for your protection please get insurance at checkout! especially if it's a package containing more than 1 cover!
*for Canada, AUS and UK I do not have tracking info but I do have a proof that I mailed it (customs note) that I can provide by request.. Once i send out a package it's out and I am not responsible if it gets lost or stuck in customs. My advice here is to not purchase more than 2 covers at a time.
I aim to please my customers but also take into consideration that USPS errors are not mine and I work very hard to get these out so once your package is out the door I feel like I have completed my end of the deal unless of course there are issues once you receive them.. see Return policy for that.
Thank you so much!! Happy shopping!