Policies

I ship via USPS on Tuesdays and Fridays following payment completion. (if you need this shipped another way/overnight/etc., please contact me so we can work this out). Insurance is optional but is recommended, once your item is out of my hands and into the hands of USPS I am no longer responsible for loss or damage.

Returns:

Returns can be made within 72 hours of you receiving your item (per delivery confirmation) if the item arrives not as described  It must be returned unused/unworn/unopened and in the exact same condition that you received it in (unless it has been damaged in shipping - I will not take returns on these items, it is the buyers responsibility to purchase shipping insurance). You must contact me within the 72 hour period for a return to be done. It will either be replaced or refunded at my discretion. If the item is not as described, I will pay shipping back to me and it must be shipped within 48 hours with delivery confirmation. I will not issue any refunds/replacements until the product is back into my hands and has been inspected. I will not issue refunds or replacement for "change of mind" purchases.

Customs:

Customs under $10 require payment in full before work begins. Customs over $10 will require a $10 deposit. It is your responsibility to provide me with accurate measurements and/or accurate scent information, if you need help, please contact me for any assistance. There are no refunds or returns on customs. I will keep you updated on your custom item and take pictures upon request. Payment in full will be requested once the item is completed and prior to me shipping it out. The only returns on customs allowed are if there is a defect in the product itself. Item must be returned in the exact same way it was received, unworn/unused/unopened as stated policy above on returns.

Stalking:

Stalking is allowed. If you are stalking and paying for someone else, please put a note in Hyena Cart Check Out and PP providing me with their address and information and how to get in contact with them. I am not responsible for any mis-given information.

Overselling:

In the event that a product oversells, the first person to make payment will be the one to receive the item. I will contact whoever else purchased and explain what happened and refund their payment.

Payments:

Payments are due when item is placed in your cart.  The first person to make payment for the item is the one that will receive it.  I take Pay Pal and check/money order as method of payments.  If someone else happens to pay and purchase the item I am not responsible due to whoever pays first gets the item, this is to prevent overselling as stated in above policies.