Payment I must ask that payment is received before I start making a custom diaper and before sending any merchandise out. I will also take checks and money orders. All payments must be cleared before I began working on an order. Shipping I ship to all 50 states and I am happy to ship to Canada, Europe and Australia. International customers are welcome, but will be invoiced for any extra shipping costs and must pay in full before the order is shipped. Again I cannot accept responsibility for the package once it is out of my hands. I generally ship the cheapest way possible, (first class) but if you would prefer insurance or a tracking number, etc, please let me know before you place your order :) Please allow 2-4 business days to ship if it is an instock item. I will aim to get your diaper out on the same day, but this is not always possible :)If it is a custom diaper, please allow up to 3 weeks. I will update you on the status of your order. I am not responsible for lost packages once they leave our house and are in the hands of USPS/UPS/Fedex. If you need a custom in a hurry - drop me a line and I can see what is possible. Refunds and Exchanges Returns will be accepted on unwashed and unused products within 30 days from time of purchase. I only take returns from the original purchaser. Please contact me prior to returning any items. The purchaser pays shipping to me. If there is a product defect, I may ask you to send me a picture. Shipping will not be refunded unless there is a product defect. Additional Policies and FAQs Any questions regarding my fabrics, diapers, (military life even) please contact me at sarahwest@weebonniebotts.com. Join my facebook page to get updates on new diapers, testing opportunities and more! http://www.facebook.com/WeeBonnieBotts

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