Payment
Payment via Paypal or Credit Card through Paypal is accepted through this site. Payment must be made or arranged within 24 hours of purchase or the item will be automatically restocked.

Shipping
Delivery Confirmation is included in all shipping costs. In-stock items ship within 3 business days, custom and semi-custom items ship within 15 business days. Please allow up to 2 weeks for domestic packages to be delivered, 2 to 6 weeks for International, depending on shipping method. If a package is returned as undeliverable, return shipping charges will be the responsibility of the buyer. We will only ship packages to the address listed on the paypal invoice. If you want your package shipped somewhere else, you must add the address in your account prior to purchase. Please understand that once your package is sent out, the store bears no responsibility for its delivery or acceptance. If you are concerned about delivery, please purchase or request insurance at check out. Thank you! When applicable, over payment of shipping of $1.00 or more, will be refunded.

Allergen Alert
All items are handcrafted in a pet-friendly, smoke-free home with wood heat. Please keep in mind that some of my fiber creations are made from angora or angora blends. As such, it is not uncommon for a stray fiber to cling to my wheel or carders, and make its way into a yarn that may not otherwise contain angora.

Customer Service & Returns
All of our items are hand crafted unique pieces. Please note that we strive for excellence in our workmanship but since they are human made and not machine made there may be variations in the final product. Our first priority is your complete satisfaction! You are always welcome to contact us with any questions about our products.
If you do encounter a problem with one of our products, we will work with you to find a suitable solution. Please contact us for solutions or a refund authorization. You will receive a response within 24 business hours. Returns are accepted on unused merchandise, by the original purchaser only, within 30 days of purchase. You must contact us for a refund authorization to send the item back and receive a refund or have the item fixed. This choice is at our discretion. Items sold as a "second" or "used" are sold as-is and are non-refundable. Custom Orders are non-refundable. All custom orders are final sale.

Please Note: Unfortunately, shipping and handling costs are non-refundable.

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