- I usually answer emails
within 24 hrs (during the week, not the weekends). If you have not
heard back from me, please feel free to email me again. Sometimes
emails disappear into oblivion (mine and yours). As a rule, I generally
do not work on US holidays, and I actually take a break from my job
from time to time.
- My business hours are
Monday through Friday 9am to 5pm (California time). I am not at my
computer all day, I am usually making product, packing orders or
shipping packages. It's not unusual for me to work on the weekends
and/or the evenings, I just don't want to be held to it.
- Currently all orders
ship to the confirmed address that is listed on the Paypal transaction
(unless paid with a money order). If I do not ship to the address
provided in the Paypal transaction, I am not protected under their
policy. Please make sure that your address with Paypal is up
to date and correct. Thank you.
- All ingredients (if not
posted) are available upon request.
- Due to the nature of
our products, all Naturally Luxe items are non-returnable. All sales
are final. Please keep this in mind as you make your selections and
finalize your order. This policy is in place to protect us, as the
seller and you, as the consumer (and our liability insurance!). Once
your items have been shipped and are no longer in our possession, they
are in essence no longer considered new/unused merchandise. We could
never in good conscience sell used items to our valued customers;
therefore, those items would have to be thrown away. We strive to bring
you the highest quality products at the most economical prices and the
sheer waste of throwing away returned products would invariably drive
our costs up, thus requiring us to charge more. We would never assume
that a returned product has been altered or tampered with but itís also
not a chance that we are able to take. Of course, this does not apply
to damaged or incorrect orders.
- All Naturally Luxe
products are made with the highest quality and freshest ingredients. We
would never sell you, our valued customer a product that is anything
less than 100% fresh and up to our high standards. If you have a
problem with something in your order, please contact us immediately so
that we may remedy the situation.
- Your purchase from
Naturally Luxe carries the implicit agreement that you will not hold
Naturally Luxe responsible for any illness or injury that results from
the use any of our products. That said, we care deeply that you and
your family remain safe. In your order, you will receive use
instructions and an ingredients list for each product you purchase;
please read it and follow its recommendations. By purchasing from us,
you understand and agree to a common sense approach to using our
products. As with any bath or body product, you should test in a small
area for any irritation or allergic reaction. If any redness or
irritation occurs, discontinue use immediately. While we use only FDA
and USDA approved ingredients, you are responsible for checking
ingredient lists for potential allergens or irritants.
- The FDA has not
evaluated any statement made on this site. None of the information
provided is meant to act as a prescription, medical advice, or
therapeutic advice. Our product is not intended to diagnose, treat,
cure, or prevent any disease.
- While we do
not anticipate it happening, we reserve the right to refuse the sale of
service or goods to someone at our own discretion.