Dollectable Policies

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Thank you for visiting and for reading through my shop polices. Quality over Quantity. Each and every item I make is unique and hand made by myself. Everything I make is made in a smoke-free and pet-free environment. Accepted payment methods Payment is due at the time of your order, and must be received before I will ship out an item or begin to make your piece. Please let me know if you are experiencing difficulties processing your payment communication is greatly appreciated! If You want to submit payment via banktransfer all charges (for both sides) must be included in Your payment. Shipping Everything will be shipped as registered economy letter via Austrian Postal Service. I do combine shipping. Shipping costs depend upon the total weight of your purchase. Please contact me if you would like shipping prices clarified. If you would prefer a particular carrier, addition of insurance, or an upgrade to Priority, or Express shipping, please contact me prior to submitting payment in order to make arrangements. Everything will be shipped to you at your own risk. I can not assume responsibility for lost uninsured items. All custom fees are the responsibility of the recipient. Payment must be received before I will ship out an item. Export to non-EU countries may result custom duties on buyer's account. Keep in mind that colors appear differently on different pictures and do change according to lightning condition. Due to the many variations in monitors and browsers, color samples may appear different on different monitors as well. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing the order. Samples of all fabrics or yarns I have available in my studio can be ordered for a fee of 7 Euro + Shipping via Conversation. By ordering you agree to the above terms. Refunds and Exchanges If there is a problem with your order, please be sure to contact me, and I will do my best to keep everyone happy. I accept refunds or exchanges if you are not satisfied with the item you purchased only if I am contacted immediately upon receipt of item and if item is in original condition as when it was sent. I will refund the cost of your item as soon as it arrived back, but I will not refund shipping costs (including return).