LIMITED WARRANTY AND RETURNS: Returns or Exchanges are accepted on unwashed and unused items within 30 days of receipt, less shipping charges. All washed or used Preston's Pants diapers have a 60 day warranty on the sewing quality (not the embroidery) and a LIFETIME warranty on the snaps. This warranty will repair or replace your dipaer if necessary. This includeds broker snaps, non-functional snaps, seam tears, and torn or bad elastic. This does not cover puncture holes, tears, or pulls in the fabric from wearing, washing, or misuse. I will repair or replace your diaper if it falls within these guidelines. If replacement is necessary you will get the sameitem or an itme of equal construction and value. IF YOU FIND YOUR ITEM IS DEFECTIVE IN ANY WAY UPON RECEIVING IT, PLEASE DO NOT WASH IT. CONTACT ME FOR ARRANGEMENTS TO RETURN YOUR ITEM. IF WASHED...THE ITEM WILL FALL UNDER THE LIMITED 60 DAY WARRANTY. I do want my customers to be happy with their purchase, and I will do my best to provide that. PLEASE SEND RETURNS, EXCHANGES, OR ITEMS UNDER WARRANTY TO: ALL RETURNS, EXCHANGES, OR ITEMS UNDER WARRANTY....YOU MUST CONTACT ME VIA E-MAIL OR PHONE PRIOR TO SENDING YOUR DIAPER TO ME. colleen@prestonspants.com or 610-769-4255 We answer with a simple "Hello", as this is our home phone line. Preston's Pants, 4112 Penn Street, Coplay, PA 18037 Please include the following: Print your full name and address clearly so that I can return the diaper to you. Your phone number, in case I need to contact you. Reason for your repair, exchange, or return. If being repaired, please explain where the damage is on the diaper. USA and Canada. Include a check or money order for $2.50 for return shipping for items being repaired or replaced under the 60 day or snap warrenty. If the item is brand new, and unwashed, no payment is required. Please, include a copy of your receipt with the purchase date on it.