All WhisperWares products are created with great attention to detail and design. Fabric is prewashed in hot water, second rinsed in vinegar to prevent shrinkage, test for durability, and to remove any lingering allergens from the manufacturing process. Seams are finished and often reinforced, and product durability is a constant consideration. We want our customers to wear and use our products hard and well again and again, so we do our best to make them as sturdy as we can! All items are created in a smoke-free, pet-free space, and can be machine washed, unless otherwise specified.
At this time we are only accepting payments via PayPal with payment due at the time of purchase. Any items not paid for with no communication will be restocked, no questions asked. If you have a special circumstance please contact us ahead of time. We are really friendly folk!
In stock items will ship within 3 business days via PayPal with delivery confirmation using USPS Flat Rate shipping for all orders (Domestic US and International). All orders will be shipped to the address on the PayPal payment. International shipping will be invoiced within 24 hours of purchase, and item will ship within 3 business days of receipt. I absolutely will combine shipping for items purchased together, and will refund any shipping overpayment that happens when items are checked out through PayPal.
I highly recommend you purchase insurance for the value of the item. Experiencing even one lost or damaged item when shipping was enough for me to never ship without it. If you choose not to insure, then I will send it off with good thoughts and safe shipping dust, but cannot be responsible for the package once it leaves my hands.
Great care and effort is taken when designing and creating WhisperWares products, but each item is handmade.. This is different from mass manufactured production in that there may be slight variations in the finished details. We are perfectionists and will do our best to have everything exactly as envisioned, but we have had to accept our humanity and realize that we are not machines. :) Slight cosemetic imperfections that do not affect function will not warrant being listed as a second. Larger cosmetic imperfections will be described and the item will be noted as a second. No product will be sold with an imperfection that would impact function.
You may return your new, unworn and unwashed item for a full refund minus shipping within 15 days of receiving your product provided you contact us. When possible, we will fix or replace your item within 30 days, and refund your return shipping cost. we will fix/replace your item within 30 days, if it has been found to be defective.
Please inspect your purchase upon receipt and contact me immediately at email@example.com if you feel you need to return or exchange your purchase. We are really laid back and can work out almost anything--just talk with us and we can come to a resolution. Please contact us PRIOR to sending ANY item(s) back, and Whisperwares has the sole discretion to decide the final resolution.