Tiny Lady Cooperative Policies

Shipping:

In-stock items will ship within 3 business days unless otherwise noted. Prices are given for destinations within the U.S. Please contact me for an international quote on postage.

Insurance is optional, but highly recommended as I cannot be held responsible for packages lost or damaged in transit. All packages within the U.S. include Delivery Confirmation, when available.

Custom and semi-custom items will ship once completed. The length of time prior to shipment varies depending on the custom list ahead of you, as well as the complexity of the item ordered. At times, I may need to wait for supplies to be delivered. I will remain in close contact with you during the process and give you an estimated shipping date. On average, each custom item will ship within 2-3 weeks.

Returns/Exchanges on In-stock Items:

Customer satisfaction is my priority. I don't like poor craftsmanship, and I'm sure my customers don't either. I appreciate feedback on my products. If there is an issue with workmanship, I want to correct it - please let me know about it at your earliest convenience.

Within 7 days of the delivery confirmation date, you may return your unused, first-quality handmade item to me. Once the item is returned I will refund you the item price, less a 10% restocking fee and shipping.

Please note that I am not responsible for return shipping or outgoing shipping on returned or exchanged items.

Items listed as second quality are not returnable. I will make every effort to fully explain the defect in the item. I stand behind my seconds. If you find a problem, unrelated to the reason it was listed as a second, I will work with you to correct any sewing flaws.

Custom Order Policies:

Custom orders cannot be returned. If there is a problem with workmanship on a custom order, I will work with you on a case-by-case basis to correct it. I reserve the right to request that the item be returned to me at your expense for inspection to determine the nature of the problem. Please report any flaws in workmanship immediately.

I will work closely with you to ensure that you receive an item that you will absolutely love! That is my GOAL!

Custom Deposit Refund Policy:

As noted in the custom order process information, deposits made for custom orders are non-refundable. The slots are set up with a deposit to ensure that I can provide top notch customer service and as much attention as needed to create the perfect accessories for you. Decisions such as fabric selection and other design discussions take up quite a bit of time. Additionally, my work flow must be scheduled carefully so that I can meet the time frames I've given to all customers in my queue. So that I can maintain the level of service I strive to provide and to keep my prices competitive, I must keep these deposits as non-refundable in the case that the choice to cancel the order is made.

Thank you. :)