The Lilypond Family Shoppe has received 25 feedback comments and 2 negative(s).

Results Per Page:

Viewing Feedback Rows 1 to 20.

Negative comment
When purchased:
Sep 28, 2010
Item:ROCKIN FLAMES Fitted Cloth Diaper YOU PICK THE SIZE
Customer service:Never got the diapers. My emails were ignored.
Product review: Never got the diapers
2012-07-09 02:50:05
 
When purchased:
Sep 25, 2011
Item:SPONGEBOB Training pants pullup Pull-up Toddler Size 2t/3t 20-40 pounds
Customer service:great !!!!
Product review: Wonderful and for the price well worth every penny
2011-12-03 08:04:17
 
When purchased:
Sep 8, 2011
Item:6x6 Reuseable Cloth Baby Wipes Print mix 1 dozen (12) Pack
Customer service:Awesome!! So Sweet!
Product review: Great quality and fast shipping! Thank you!
2011-11-16 03:09:44
 
When purchased:
Jun 23, 2011
Item:Heather Ross SWIMMING GOLDFISH Training pants pullup Pull-up Toddler Size 2t/3t 20-40 pounds
Customer service:Extremely slow shipping... Not happy with communication
Product review: functional
2011-11-13 12:03:04
 
When purchased:
Sep 20, 2011
Item:Hello Kitty~ Fitted Cloth Diaper YOU PICK Size & Closure
Customer service:
Product review: Really cute!!
2011-10-27 11:00:32
Negative comment
When purchased:
Aug 15, 2011
Item:CUSTOM Cloth Diaper Zipper Wetbag Wet Bag~ALL SIZES~Starting@ $6!!
Customer service:Just received a not so nice email from this seller accusing me of stealing from her. I did not receive this item, period! It is now Oct 16th. I've now read her previous history and am kicking myself for going with Lilypond in the first place. Would have saved me the time and hassle.
Product review: Never received the product!
2011-10-16 06:54:19
Seller response: Customs form number LC836404750US proves I DID ship it, You entered: LC836404750US

Your Item's Status
Your item was processed through our NORTH HOUSTON, TX 77315 facility on September 08, 2011 at 9:23 pm. No further information is available for this item.

She is lying and a thief. My fault for accepting a purchase from an international buyer or not making her pay the high cost for UPS shipping. Saved her $20 in shipping and then get screwed. Never again!!! This is the 3rd buyer to lie to paypal and rip me off. Sorry for those who aren't unthruthful, blame this buyer for canceling my international shipping policy. I have hundreds of thousands of great transactions from great buyers on numerous websites andreviewson Facebook with over 200 of those transactions being on here alone, these couple of not so great FB's just show a few bad apples. The complainers always scream the loudest.
2011-10-16 07:19:25
Buyer resolution: I found it quite interesting that right after I ordered the wetbag, she was not longer selling them on her hyenacart site. Hmm.. I just consider myself lucky that I GOT my money back for NO ITEM!
2011-10-16 07:23:20
 
When purchased:
Sep 4, 2011
Item:ROCKSTAR Guitars~Fitted Cloth Diaper YOU PICK Size & Closure
Customer service:Good response time to questions.
Product review: the dipes are cute. I would recommend putting rise snaps since these dipes are OS. They hang on my tiny 2 year old.
2011-10-03 09:49:41
 
When purchased:
Sep 16, 2011
Item:Semi-Custom waterproof Cloth Diaper Cover~PICK SIZE & CLOSURE~Boy/Girl/Neutral
Customer service:She responded in a timely manner when I had a question.
Product review: I love the girly print that was sent to me. I won't hesitate to order again. Thanks.
2011-09-26 01:18:04
 
When purchased:
Aug 29, 2011
Item:GOLDFISH SWIMMING waterproof Cloth Diaper Wipes Case w/ Wipes Included
Customer service:Shipping took 3 weeks + on an in stock item. I never received a DC# or a notification from HC or the seller that they shipped. I contacted the seller after about 2 1/2 weeks and she said she had shipped, but it was another week before they were received.
Product review: The wipes pouch is very small, it can really only hold 5 or 6 wipes. I will probably use it for tissues for myself, as it won't hold enough to travel with a baby. The bag construction is poor (crooked seams, fabric bunching, black oil marks on stitching). The wipes are ok, but not the best in my collection. Overall, I was pretty disappointed :(
2011-09-21 10:15:17
Resolved
When purchased:
Jul 26, 2011
Item:LOT/SET of Semi-Custom Fitted Cloth Diaper YOU PICK THE SIZE/GENDER/CLOSURE
Customer service:bad customer service. it took me threatening a paypal dispute before she responded. She will refuse to work with you if you are unhappy with her product.
Product review: you get what you pay for, i guess. Shoddy diapers. Velcro is pulling off at the stitching. The seams are very hap-hazard. They run incredibly tiny. It took me so long to get them that my LO (who is a preemie) had outgrown the size smalls. I contacted her wanting my money back and she refused.
2011-08-23 10:42:04
Seller response: I responded twice before she said she would file with Paypal, I have the proof in my outbox. I responded immediately. I did not refuse to work with her I did indeed offer to repair the diapers if the velcro was coming loose at my cost for shipping, she refused to work with me and instead went around slandering me on public forums and only giving half the story. It is a common fact with any company occasionally there will be occasional malfunctions and I am more than willing to repair when that happens. It did not take that long to get them, they ARE size small and I have used the smalls on my very big babies and they do indeed last up until 15 pounds. She has been making excuses since she made her purchase and was going to flake on paying until I told her I would have to report non payment to Hyenacart. I feel that this is just genuinely a way to lash out because of her poor decision to buy the diapers she really didn't want in the first place. She has been terribly rude to me in numerous emails and I put no stock in this because she refuses to send them back and refuses to even send pictures for me to see. I am still MORE THAN HAPPY to fix them if she wants but that is all I can do once diapers are washed/used. It is in my policies.
2011-08-23 03:09:23
Buyer resolution: i didn't know that adding things to my cart made me have to buy them, i just wanted to check shipping.
you never asked for pics. i'll send them. sorry i didn't send them in the first place. like i said, you never asked for them, so i didn't send them.
i did not slander you on a public forum. I never mentioned your name or gave your name to anyone! other people figured it out. I never said yes or no when they asked.
and no, you did not respond twice before i threatened paypal. i went back and checked my junk mail to see if your messages got sent there instead, and indeed they did not.
this is not about me not wanting them in the first place. just me being very disapointed that they are to small to fit my son, and thatthey are ripping.
2011-08-23 05:02:46
 
When purchased:
Jun 20, 2011
Item:LOT/SET of Semi-Custom Fitted Cloth Diaper YOU PICK THE SIZE/GENDER/CLOSURE
Customer service:Had some shipping issues that weren't necessarily the sellers fault but it did take a over 30 days for me to get the diapers.
Product review: Diapers work but you do get what you pay for. Cheap diapers=not very well made
2011-07-30 07:15:38
 
When purchased:
Jun 12, 2011
Item:GOLDFISH SWIMMING waterproof Cloth Diaper Wipes Case w/ Wipes Included
Customer service:quick shipping
Product review: slightly underwhelming...but you get what you pay for.
2011-06-18 04:36:52
 
When purchased:
Feb 26, 2011
Item:PINK OOGA BOOGA waterproof Cloth Diaper Wipes Case w/ Wipes Included
Customer service:Had a free shipping coupon on their website, so I used it. But, I had to pay some money back!
Very bad on CS!
Product review: Love the wetbag I bought, but the waterproof cloth diaper wipes case was soo tiny! Did not expect it to be that small! It also is not technically a case because there are multiple openings, so any wetness would leak out in a heartbeat!
2011-03-29 07:26:02
 
When purchased:
Jan 31, 2011
Item:LOT/SET of Semi-Custom Fitted Cloth Diaper YOU PICK THE SIZE/GENDER/CLOSURE
Customer service:Friendly, accommodating seller!
Product review: Nice fitteds - I'll be back for more!
2011-03-09 08:16:43
 
When purchased:
Mar 9, 2011
Item:$30 Gift Certificate
Customer service:Great customer service on my previous order, so I am back. I would love to see electronic gift certificates - it would save us all the postage and the wait!
Product review: The gift certificates are a fantastic deal! Can't wait to use it.
2011-03-09 08:15:37
 
When purchased:
Dec 19, 2010
Item:LOT/SET of Semi-Custom Fitted Cloth Diaper YOU PICK THE SIZE/GENDER/CLOSURE
Customer service:Shipping took a while but once I contacted the seller, they were shipped out quickly.
Product review: Nice diapers for the price. Much better quality than similarly priced fitteds from another seller I've tried.
2011-03-04 11:31:36
 
When purchased:
Nov 9, 2010
Item:COW SPOTS Fitted Cloth Diaper YOU PICK THE SIZE
Customer service:Took a little time to reply to messages at first, but everything was good. Very nice and friendly. Resolved problems pretty fast.
Product review: Item is very nice and good quality. I love the print and just have 1 little itty bitty thing I might tell you to consider changing in the future. The applix/velcro closures are too strong. It is hard to take them apart and it seems like its going to rip out the stitching when you pull. Apart from that, I love it! Would consider buying again in the future :)
2011-03-04 08:14:04
Resolved
When purchased:
Nov 26, 2010
Item:COW SPOTS One Size OS Cloth Diaper Cover
Customer service:
Product review:
2011-02-16 07:02:03
Seller response: First off all this is undeserved, I did what I was supposed to do in making and shipping the items. DC#9101 1501 3471 1482 9966 28
shows this item was delivered. I however mistakenly put velcro instead of snaps and buyer returned them for replacement. I also upgraded them to a larger size AT NO ADDITIONAL CHARGE when I didn't even have to to make up for the mix-up. The buyer has made no attempt to contact me if there were any further issues so I have NO IDEA why this was left. If I am communicated with I will happily resolve any issues.
2011-02-17 01:14:08
Buyer resolution: The diapers were finally received in mid Feb.
2011-03-01 03:49:03
 
When purchased:
Dec 16, 2010
Item:Toy Story Buzz & Woody Training pants pullup Pull-up
Customer service:Sorry Kristen, I wasn't sure how else to contact you. I checked my order status today and it says my order is shipped, but I haven't received anything. I'm not sure when it was shipped. If you shipped it a while ago will you please contact me at amy@ohsosavvymom.com. Thanks.
Product review:
2011-01-06 12:59:57
 
When purchased:
Nov 4, 2010
Item:CRICKET HOP Fitted Cloth Diaper YOU PICK THE SIZE
Customer service:Great!
Product review: Very cute diaper - just as described.
2010-12-03 09:54:32
27 feedback comments found

               

Page: [1] 2 

| Next >>

Back to The Lilypond Family Shoppe Store

Contact The Lilypond Family Shoppe

The Lilypond Family Shoppe home page