|
|
Exchanges & ReturnsEXCHANGES
When
something you've ordered isn't what you had in mind, and you would
like to exchange for an alternate size/style, etc., we are happy to
help you exchange your merchandise. Here is the process to ensure a
smooth exchange:
1) Return the merchandise in our original
packaging & include a copy of the packing receipt you received with
the shipment. Be sure to get delivery confirmation service so the
package has tracking.
2) Write us a quick note on the
packing receipt telling us which item(s) you would like to exchange and
what you would like to exchange them for.
3) Include $1.75
for First Class Shipping + the cost difference of any items you are
exchanging if the price difference is greater than $1. We do not request payment or process refunds for price differences of less than $1 on exchanged items.
When
we have everything we need (as described above) we will have your
exchanged merchandise back in the mail to you within 2-3 business days.
RETURNS
When something you've ordered isn't what you had in mind, and you
would like to return it for a refund, we are happy
to issue you a hassle-free refund.
Here is the process to ensure a smooth return:
1) Return the merchandise in our original packaging & include a
copy of the packing receipt you received with the shipment. Be sure to
get delivery confirmation service so the package has tracking.
2) Write us a quick note on the packing receipt requesting a refund for the items returned.
We will refund you for returned merchandise via the same method of payment you paid with within 2-3 business days.
WHEN WE MAKE A MISTAKE
Occasionally we do make mistakes when packing your order - so sorry!
If
you receive an incorrect item, please send us an e-mail letting us know
and we will get the problem corrected right away - and, of course, at
no cost to you.
|
|
