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Shipping / Returns

SHIPPING

  • Our jewelry ships First-class delivery for $2.95 for the first item and $.17 for each additional item within the U.S.  Priority shipping within the U.S. is $7.50 for the first item and $.07 for each additional item.  First Class service to Canada is $9.95 for the first item and .25 for each additional item.  Insurance is included!
  • We are located in, and ship from, the US.  We ship daily via USPS Monday through Friday.  Orders are prepared for shipping within 24 48 hours of receipt.
  • For shipments within the U.S., handling time by the post office for First-class mail is generally 5-7 days; handling time for Priority mail is generally 2-3 business days.  For international shipments, handling time by the post office for First-class mail is generally 4-6 weeks (we do not ship to locations other than Canada via First-class mail); handling time for Express mail is generally one week.

    Should you need any assistance regarding your shipment, please contact us at info@IBFjewelry.com

RETURNS

**Note:  If the length necklace you've ordered/received does not seem to be the best, here are a few ideas you may find useful:  1)  An amber necklace that is strung with knots in between each bead can be stretched about 3/4" in length without effecting the look of the necklace if the stretch is done properly.  E-mail us at for clarification on how to do this.  2)  If you have ordered a youth necklace that is too long, the length can be shortened by simply tying an overhand knot in the strand (as if you were tying a knot in a balloon).

Return Policy
If you are unhappy with your purchase for whatever reason, we are happy to take it back and issue a refund.  Please note we do not exchange merchandise.  We simply refund your money for any item you want to return and you are free to order another item at your convenience.

How to return merchandise:  Within 30 days from the date your order was delivered, send us an email at info@IBFjewelry.com and let us know what you are wanting to return and why.  We will give you a return authorization code to put on the package you send back to us. Return the merchandise in our original packaging and be sure to get delivery confirmation service so the package has tracking.  When we receive your return we will issue a refund for the merchandise you returned.

*IMPORTANT* We cannot process returns that do not have a return authorization code. 

Our Mailing Address:
Inspired By Finn
PO Box 72317
Phoenix, AZ  85050
 
When we make a mistake
Occasionally we do make mistakes when packing your order - so sorry!
If you receive an incorrect item, we will get the problem corrected right away and, of course, at no cost to you.  Just send us an email including your order number and the issue and we will get it taken care of right away!
Please e-mail us at info@IBFjewelry.com 

Warranty
We do offer a warranty on our product of 90 days.  If your item breaks within the first 90 days of purchase, we are happy to refund or replace the item for you.

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Inspired by Finn has been hosted on Hyena Cart since Oct 2007