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Policies

Payment

Payment is accepted through Paypal.

Unless prior arrangements have been made, please pay within 24 hours of purchasing an instock item or custom slot (including invoice for balance remaining).  Failure to pay may result in relisting or forfeiting your custom spot and deposit.


Shipping


In-stock items will ship within 48 hours of purchase, unless it falls on a weekend or holiday (in which case I will ship on the next available business day).

Shipping costs listed are for Canada and the United States only, all other international customers are welcome to contact me for a shipping quote.

I ship to the US using Air Mail, which typically takes between 7-10 days.  Insurance up to $100 is included in shipping, but please be aware that delivery confirmation is not available.

I ship within Canada using Expresspost, which allows for tracking.

Should you pay any overage in shipping, the balance will be refunded :).


Customs


A non-refundable deposit is required to secure your custom slot.  The deposit will be applied towards the purchase price of your custom; the balance will be due once measurements are confirmed and I am ready to begin knitting.

If you are sending yarn for me to knit, please be sure to send enough to accomodate the desired item and size.  If there is any question regarding the amount of yarn required for the item you have in mind, please contact me, as I cannot be held responsible for yarn shortages.

Please allow up to 4 weeks for me to complete your custom.  While I usually finish much sooner, I am a busy mom and student, and I may require extra time to make sure your item is perfect.  I assure you that I will keep you notified if I suspect I will need to take this long :).


Pooling


I do everything in my control to avoid pooling, but please be aware that due to the nature of hand-dyed wool, it is sometimes unavoidable.  Returns will not be accepted on items due to pooling.


Waitlist


I work from my waitlist in order of payment as well as yarn received.  I am a full-time student as well as a mother to a rambunctious toddler, so I reserve the right to postpone or cancel my waiting list if life should get in the way.


Communication

Please feel free to contact me with any questions - I will return e-mails within 24 hours on business days, and will contact you should there be any forseeable delays.

I try my best to send progress photos, but I will send a photo of the completed project prior to shipping.


Measurements


Please take careful measurements of your child and ask if you have any questions regarding fit.  Teenie Knits will not be responsible for items that do not fit when they have been knit to the customers specifications.

Also, please check listing measurements carefully, as returns will not be accepted due to sizing.


Returns

Custom orders are non-refundable unless there is a defect, which I will be more than happy to repair or refund (minus shipping).

Pooling or sizing (in stock or when knit to the customer's specification) is not considered a defect and will not be accepted for return.

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