Policies

Mission Statement:
It is the goal of Lily Pad Landing to be a premier boutique with a reputation for offering distinctive handcrafted items of unsurpassed beauty and quality with outstanding customer service. If you have any questions about our products, please feel free to contact us.

Payment:
All forms of PayPal payments are accepted. Payment in full is expected at the time the order is placed. We recommend that you consider purchasing insurance as Lily Pad Landing and our artisans are not responsible for lost, stolen or damaged mail. Each Lily Pad Landing artisan has the right to refuse any order for any reason.

Shipping:
In-stock orders will be shipped within 3 business days unless otherwise stated in the product listing. Custom orders will ship according to the information given in the product listing. Lily Pad Landing artisans ship via the United States Postal Service - First Class with Delivery Confirmation. Shipping charges are based on weight, a shipping credit may be offered for multiple purchases from the same artisan, at the discretion of the artisan.  Please contact the artisan for a quote. You may choose a Priority Mail upgrade at additional cost.
International orders may incur a separate shipping charge for shipping outside of the United States. In addition, the customer is responsible to pay any applicable duties, taxes or customs fees. Shipping may not be available to all countries, please email the artisan prior to purchase if there are questions on International charges. Please note that International Lilypad Landing artisans will ship via air mail with insurance.

Returns and Warranty:
Please contact the artisan immediately if there are any problems with your order, and before returning any product. Returns will only be accepted from the original purchaser and must be in resalable condition. Returns are accepted if an item is found to have a manufacturing or material defect within 14 days of receipt.

Returnable defects are:

• Thread or elastic is pulling out or there are gaps in stitching
• Snaps are cracked, not closing properly or popping open.
• Knitting or crocheting is unraveling.

Returns will not be accepted on items which are:

• Cared for in a way contrary to artisan's care instructions
• Marked as seconds, imperfect and the like
• A custom fit different from the artisan's usual measurements
• Personalized items
• Bath and body items
• Personal items such as cloth pads and undergarments
• Perishable items

Items may be returned for repair, replacement, or store credit, at the artisan�s discretion. Store credit will be at least equal to the amount paid for the item, and is non-transferable. Customers are responsible for return shipping costs.

Disputes:
We want you to be happy with your shopping experience. If you are unhappy with a transaction, please use our Contact Us page to contact the store you purchased the product from. If you feel that the store is not responding within a reasonable amount of time, please contact customer service through the Contact Us page.

Release:
Lily Pad Landing, it's owners and administrators, are released from claims, demands and/or damages of any kind, both actual and consequential, known and unknown, arising out of or in any way connected with any dispute.

Liability:
Lily Pad Landing, it's owners and administrators, will not be held responsible for the actions or lack thereof of any artisan at www.lilypadlanding.com. Lily Pad Landing does not control or guarantee the quality, safety or legality of items offered, the truth or accuracy of information listed, or the completion of transactions. Any claims for damages arising out of a transaction must be made against the individual artisan and not Lily Pad Landing.
Lily Pad Landing, it's owners and administrators, are not liable for any loss of money, goodwill or reputation, or any special, indirect, or consequential damages arising out of your use of this site.

Lily Pad Landing reserves the right to refuse sales and/or service to anyone for any reason.

It is understood that by purchasing from a Lily Pad Landing vendor that you agree to these policies.