Policies
Ordering Policies
Items should be paid for within an hour of committing. If this is a problem please contact me. If I do not hear within an hour the item will be relisted and the non-payer will be noted.
Should my cart oversell I will commit to the first order to come through. All others will be refunded and should I have the time there could be an option for a custom slot.
I will gladly offer gift certificates on request, however once paid for these can not be refunded to the buyer or the recipient.
If I make an error in my listing I will either honour the listing with mistakes or offer to cancel the order, depending on the mistake made.
Consistent non-payers will be blacklisted.
I reserve the right to refuse to sell to a buyer based on feedback. This is to protect my own interests and that of my business.
Shipping
I will ship via the UKs main mail carrier. I will retain proof of postage and if the buyer is in the UK the opportunity to pay for Recorded post is possible. Insurance is available on request for UK or international orders. Costs for insurance will be paid by the customer.
Instock items will be shipped on the following Wednesday or Saturday morning.
I aim to use recycled packaging as much as possible. Should this be a problem, please contact me.
Should an item be lost in the mail I ask that the buyer waits 30 days (longer for international purchases) as this is the time scale given by my mail carrier before I can issue a claim with them. During this time I will request that the customer checks with their mail carrier and at their post office to ensure an item is not waiting. If an item is damaged in the mail I will seek the carrier's advice as to how they compensate and follow their guidelines. If an item is marked as delivered, but the customer claims otherwise I will investigate, again, with the carrier's guidelines.
Should an item be returned to me undelivered I will re-ship. Costs will depend on the reasons. If the customer has gone on vacation and neglected to mention this before I ship, requesting I wait, then I will request they pay to re-ship. Should it be through a fault of my own then I will cover costs.
Refunds & Returns
All of my items are handmade, therefore every one is individual and none are factory-perfect. Due to this I rarely consider imperfections as "seconds".
I do not accept returns unless an item is faulty. All monitors have the potential to display colours differently so I will not accept returns for colour differences - I take photo's to the best of my ability and will claim on individual listings if I have not managed to capture true colours according to my monitor.
All shipping costs for returns are the responsibility of the customer. I do not refund any shipping costs.
Refunds or store credit will be given for returns depending on the reason. If an item can be securely repaired then I will repair and return, covering the return shipping cost myself.
I will only accept returns for 30 days after the item has shipped from me.
Payments
At this time I can only take payment by paypal for international orders. For UK orders I will consider cheques and postal orders, but items will not be posted until cheques have fully cleared. This may take some time as I have to post cheques to my bank. If an item is paid for by echeque I will also wait for it to clear before posting.
If a payment later bounces (cheque, e-cheque, etc) then the customer will automatically be blacklisted.
Custom Orders
I am always happy to consider custom orders. Payment will be requested once details have been ironed out. I will keep in close contact with my customer throughout my creative process, asking questions as I feel I need to.
Turnover for customs depends on the item and work entailed. This will be discussed at the time of ordering, with other details. Should you need your custom item in time for a special date I will endeavour to do my best!
Custom orders are non-returnable and I will not refund.
Once a custom has been paid it is non-refundable. I will however accept a change in order provided I haven't started working on it.
Lotteries / Auctions
Winners should make contact with any payment and address details within a week from the end of the lottery/auction. If I cannot make contact within a week I reserve the right to relist in whichever way I wish.
Privacy
I will not pass any private details on without prior permission from the customer.
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