Sarah's Baby Boutique has received 21 feedback comments and 1 negative(s).

When purchased: Apr 15, 2009 Item: Picnic Crossover Dress with Matching GM Diaper (6-9M) Customer service: Great seller, super fast shipping! Product review: Beautiful dress, very well made. 2009-04-25 02:25:58

When purchased: Apr 7, 2009 Item: Celtic Tree of Life Embroidered Goodmama Customer service: Product review: What an amazing diaper, perfect for my Dd's easter basket. I can't wait to buy more from you Sarah, they are beautiful! 2009-04-12 11:08:05

When purchased: Feb 23, 2009 Item: Tropical Rainbow Embroidered Goodmama Customer service: Product review: Fast shipping, really cute diaper, overall transaction - excellent. 2009-02-27 03:13:15

When purchased: Aug 23, 2008 Item: Rainbow Bears Goodmama and Burp Cloth Set Customer service: Good service. Delivery quick and without problems Product review: Cute bear embroidery on diaper and burp cloth. 2009-02-23 11:14:23

When purchased: Jan 5, 2009 Item: Custom Embroidery Slot- $5 Deposit Customer service: This momma was very excellant to work with! Very patient and great communication :) Product review: The embriodery is beautiful. She did an awesome job! 2009-02-06 02:56:57

When purchased: Jan 30, 2009 Item: Wild Thing Embroidered Goodmama Customer service: She even included 3 free gorgeous OBV wipes in very cute prints and a little sample of some delicious smelling soap. I would definitely do business with this WAHM again! Thank you! =) Product review: What a beautiful embroidery job done by Sarah! I would love to have a whole stash of diapers embroidered by her. 2009-02-06 03:45:32

Negative comment

When purchased: Nov 3, 2008 Item: Custom Embroidery Slot- $5 Deposit Customer service: HORRIBLE! So my friend and I sent off 20 Goodmama diapers to be embroidered back in November. We asked for insurance for the shipment back to us when we initially were doing the order since this was going to be $800++ in 1 large flat rate box. Well Sarah sent off the box at the end of November. We still had not received it as of the middle of December so I e-mailed her and asked if she had the DC#. The DC# said the box was delivered on December 1st. I then asked for the insurance info. She said she didn't insure it..... Now you might be saying that since it says it was delivered the insurance would not do anything for me, but at our post office if something has insurance they hold it at the PO and make you come in and sign for it, so it would have never been scanned delivered if insurance was purchased. We were very cordial with Sarah because I know she is a honest WAHM that made a HUGE mistake. We waited until after the holidays just to see if the box was in the mix of all the Christmas packages. We filed all sorts of lost mail claims etc. I put signs all over my neighborhood looking for the box, posted on Craigslist etc. All with offering a reward for the box. I think I have done more than my fair share here. Sarah admitted fault in a couple of her e-mails to us and offered to replace 1/2 of the diapers for us with embroidery. Her husband then got involved and said she was being too generous and that she doesn't run a "charity" and that we were "milking" the situation. Ultimately she refunded us the cost of embroidery. This is about 1/5th of the cost of the entire box. I am in shambles over this. My dh works very hard for us and to lose this much money over someone's careless error just kills me. I'm not happy with the resolution because she has since blamed the whole problem on us because we never "paid" for insurance. We indeed asked for insurance...we have proof in e-mail. We would have paid it if she would have added it...plain and simple. She also accused me of extortion because I asked for embroidery for free. All I asked for was her to embroider the rest of my stash (10 diapers) because she offered to replace 1/2 of the diapers and embroider them. I think we have been very decent to Sarah since our box has been missing for almost 2 months. I know most mama's would be VERY bent out of shape about this. We are considering legal action at this point because of the dollar amount. Something to be aware of is that it appears that when dealing with Sarah it appears her husband gets involved when she doesn't want to deal with the situation anymore. This was very difficult for us because we had been communicating with Sarah the whole time not her husband. Fill free to e-mail me at danalin26@msn.com if you would like more information or specific e-mails. Product review: Never got it. I wouldn't know. 2009-02-06 02:20:34 Seller response: As the owner of Sarah's Baby Boutique, I am very sorry that the post office lost Heather and Dana's package, as this has been a very sticky situation to deal with. The buyers have claimed that I am entirely at fault for not placing insurance on the box, however the situation behind it is not so black and white in their favor, as they suggest. When I gave them their final invoice I had mentioned very specifically that it was just for a flat rate box with no mention of insurance, and they paid it without asking for insurance. Insurance had been mentioned very briefly in one e-mail that was full of other random details that I received a week before I sent out my invoice, and was never mentioned further beyond that e-mail, despite the fact that there was a lot of e-mail correspondence between them and I that took place over the course of an entire month. As it is, the buyer didn't even specify an amount that they wanted the package to be insured and I am also fairly certain that they never insured their original box when they sent the diapers to me. If they had insured their original package they would have realized that the cost of insurance for a box with the value they were stating would have doubled the amount that I charged them to ship their box- so instead of paying $9.30 for just a FRB, they would have had to pay over $18 to ship the box back to themselves. It has always been my policy, and the policy of many other businesses, that it is the responsibility of each buyer to make sure that insurance is purchased, and I, along with most companies I know, do not add insurance when it has not been paid for. These customers simply assumed that insurance had been added, despite the fact that they never paid for it and I never agreed or confirmed with them that the package was to be insured. As it turns out, the package did have delivery confirmation on it, and was marked as delivered. My business, along with most businesses I know, would use that as an indication of whether or not the package was received, and will not replace packages that are scanned as delivered. I tried to work with these customers in a calm and civilized fashion, however they were unwilling to accept any sort of suggestion that they might have been even remotely at fault in the matter and the situation turned ugly very quickly. With all the stress effecting my health and my pregnancy, I turned the dealings over to my husband, who is very levelheaded and does not anger easily. As the financial head of this household and my business, I felt like my husband had every right to step in. I guess you could consider him like a CFO. I am sorry that Heather and Dana disliked working with Andrew, however it was in the best interest of my sanity and pregnancy that he take over for me. Another crucial thing to mention in this situation is that the buyers seemed to have overestimated the value of the box. Most of the diapers were well used, and one of the 20 diapers belonged to me as it was suppose to be part of a trade that they never completed. By checking GM listings on spots, diaper swappers and talking to many GM users, I was able to value their diaper shells (as they still have the inserts) at only a half of what they are claiming the box was worth. The buyers originally requested that I reimburse them half the value of their diapers and if I had reimbursed them with 10 brand new diapers and free embroidery on a further order, as they were demanding, the value of the reimbursed items and services would have been worth as much, if not more, than the diapers that had been lost from a fair market value. As it is, we 100% refunded the cost of their embroidery plus the s/h charges, which added up to about $200 worth of refunds on a box that was valued at between $400-500 from a very generous fair market value, as some estimates I received were much less. Further, we informed them that in the event that the box was to appear, that they were to keep the money we had refunded them. Again, I am very sorry that this transaction had to end in this way, however short of paying these customers over $800 for the alleged value of their diapers, there was no suitable arrangement that we could agree on that would have settled the matter peacefully. 2009-02-09 12:59:21 Buyer resolution: After carefully reading through the response from Sarah's Baby Boutique in regards to our review, we have come to the conclusion that we must respectfully "agree to disagree" in regards to this transaction. We remain unsatisfied, still without our Goodmama diaprs and standby our original review. We recognize that we are at odds regarding what we believe has transpired and what is reported by Sarah's Baby Boutique. We thank you for our prior successful business transaction and good luck in the future. 2009-02-09 05:10:10

When purchased: Sep 17, 2008 Item: Custom Embroidery Slot- $5 Deposit Customer service: so nice. lots of communicaiton to make sure i got what i wanted Product review: great great great! love it! 2008-12-08 05:07:58

When purchased: Nov 18, 2008 Item: Custom Embroidery Slot- $5 Deposit Customer service: Pleasure to work with! Super fast turnaround and shipping. Product review: Beautiful embroidery and a nice extra "touch" in the packaging. 2008-12-02 12:03:20

When purchased: Sep 26, 2008 Item: Brown and Pink Floral Applique Goodmama- TESTER! Customer service: Fast shipping. Responds quickly to emails. Product review: Applique is very nice. 2008-11-21 06:17:00

When purchased: Nov 4, 2008 Item: Celtic Rainbow Embroidered Goodmama Customer service: could not ask for better CS :) Product review: Absolutely beautiful and perfectly done. I washed it 5 times and dried on hot and it came out perfect! Wonderful wonderful place to shop!! 2008-11-07 11:06:08

When purchased: Nov 1, 2008 Item: Variegated Butterfly Embroidered Goodmama Customer service: Just beautiful. Wonderful mama to buy from, so sweet and somehow shipped it across the country in 2 days! Perfect transaction! Thank you millions! Tonia Product review: 2008-11-07 11:04:36

When purchased: Oct 22, 2008 Item: Kitty, Kitty Collaboration with Domestic Miracles!!! Customer service: Awesome Product review: Super cute and soft! I love it 2008-10-28 10:09:20

When purchased: Sep 23, 2008 Item: Custom Embroidery Slot- $5 Deposit Customer service: Very fast turn around Product review: Excellent work as always! 2008-10-03 05:19:16

When purchased: Sep 17, 2008 Item: Fall Foliage Embroidered Goodmama Customer service: Quick shipping!! Product review: Absolutely stunning gm and embroidery! Incredibly happy with the design! Thanks, will def be back!! 2008-10-02 12:59:01

When purchased: Sep 4, 2008 Item: Custom Embroidery Slot- $5 Deposit Customer service: Rapid responses and wonderful prices! Product review: Looks absolutely FANTASTIC! 2008-09-30 12:28:44

When purchased: Sep 18, 2008 Item: Jolly Roger Embroidered Goodmama Customer service: Product review: Ebroidery is perfect! 2008-09-23 06:14:58

When purchased: Sep 17, 2008 Item: Baby Nay Mint Floral Sundress- 18-24 M (SECONDS) Customer service: Super fast shipping. Wonderful to work with. Would definitely do business with again! Product review: Beautiful dress. Wonderful workmanship. I can't wait to put this on my daughter. 2008-09-23 11:28:26

When purchased: Aug 18, 2008 Item: Saturn Moth Embroidered Goodmama Customer service: Great communication Fast shipping! Product review: Embroidery is flawless, this diaper is a show stopper whenever we go out in it. We love our embroidered Goodmama! 2008-09-11 12:16:02

When purchased: Aug 15, 2008 Item: FFS: August Custom Embroidery Diaper Slot Customer service: Fast Turn around. Great communication Product review: Wonderful work as always! This will not be my last diaper embroidered by Sarah 2008-08-28 09:12:32

When purchased: Aug 18, 2008 Item: Frog Trio Goodmama Customer service: answered my questions promptly, without making me feel silly. ridiculously fast shipping! i can't believe how fast the diaper got here! Product review: GORGEOUS work! embroidery matches the diaper PERFECTLY! i am very, very pleased with this diaper! 2008-08-21 04:03:15

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