All custom orders must be paid for in advance. I will not buy supplies or start on your order until I receive payment in full.
To cut down on waste, an invoice will not be included with your shipment. If you need an invoice, let me know and I will be happy to get it for you.
I try my hardest to get orders in the mail withing 2-3 business days and will provide a tracking number via paypal. Please be sure that your shipping address in paypal is correct, as this is what I will ship to.
All shipping includes delivery confirmation. Insurance is optional and extra.
I am willing to ship to APO/FPO. Just allow me an extra day or two to get the customs forms filled out. (Same goes for shipping to Canada)
Refunds will only be issued for defective items. Please be sure to look over the sizing charts and measure your child before ordering. I will not issue refunds for ordering the wrong size, changing your mind, etc.
I do this to protect you, my customers. Because of the nature of many of my items, it would be hard to tell for sure if they had been used prior to returning. I don't want to then resell an item as new that has been used by someone else.
Thank you for understanding!